Key Account Manager

Solenis, LLC • Longview, WA • 2h ago

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis, please visit www.solenis.comor follow us on social media.
About Solenis
Solenis is a leading global producer of specialty chemicals and solutions that support water-intensive industries, including refining, chemical processing, power generation, and manufacturing. Our mission is to help customers optimize performance, reduce environmental impact, and achieve operational excellence through innovative chemistry and on-site expertise.
Position Overview
The Key Account Manager (KAM) will serve as the primary on-site representative of Solenis to one of the largest refinery customers in Washington State. This role is responsible for protecting and growing the account by delivering technical expertise, strong relationship management, and reliable service excellence.
You will act as the face of Solenis at the refinery, ensuring that all water treatment programs-boiler, cooling, and wastewater-operate efficiently, safely, and to customer expectations.
Key Responsibilities
Account Leadership & Customer Engagement
Serve as the primary point of contact for the refinery's operations, engineering, and environmental teams.
Build and maintain strong customer relationships to understand operational needs and long-term objectives.
Lead strategic account planning, performance reviews, and valuedelivery presentations.
Technical Program Management
Oversee and optimize Solenis water treatment programs across:
Boiler systems
Cooling towers
Wastewater treatment
Conduct routine system audits, data reviews, and performance monitoring to ensure program effectiveness.
Troubleshoot system challenges and identify continuousimprovement opportunities.
Service Delivery & Support
Provide regular on-site presence, technical recommendations, and operational support.
Collaborate with Solenis application specialists and technical resources to resolve complex issues.
Document treatment performance, deviations, and corrective actions.
Business Growth & Commercial Strategy
Identify valueadded opportunities to expand Solenis product and service offerings.
Manage contract renewals, pricing discussions, and proposal development.
Track account performance against revenue and profitability targets.
Qualifications
Required
Minimum 3 years of hands-on water treatment experience, specifically in:
Boiler water chemistry
Cooling water systems
Wastewater treatment processes
Strong technical troubleshooting and problemsolving abilities.
Excellent communication skills with ability to interface at all organizational levels.
Valid driver's license and ability to work safely inside an industrial refinery environment.
Preferred
Experience working with large industrial customers (refining, petrochemical, or power).
Background with water treatment chemical programs or service management.
Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, or related field.
Success Traits
Customercentric mindset with strong relationshipbuilding skills.
Selfdriven, organized, and able to mana

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