Resource Center Specialist / Switchboard Operator

Pioneer Bank • Roswell, NM • 2d ago

Resource Center Specialist

Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of

Pioneer Bankin Roswell, NM as a

Resource Center Specialist!

As our Resource Center Specialist, you'll earn a competitive wage of

$16 - $18 an hour. Pioneer Bank offers

amazing benefits and perks, including:

Medical, dental, vision, and life insurance

401(k)

Paid time off (PTO)

Paid holidays

Tuition reimbursement

DISCOVER WHO WE ARE

Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture!

THE VITAL CUSTOMER SERVICE ROLE YOU'LL HAVE

Your day will consist of assisting customers with all questions and issues related to their accounts via phone. An extensive knowledge of our products and services will be used regularly. Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement is expected. General clerical duties are also a necessary part of the role.

These responsibilities include handling retail internet banking solutions, customer phone services, branch reports, and file maintenance. You will be expected to manage mobile banking solutions, bill pay solutions, and business internet banking solutions. The position also involves addressing Visa card issues, including foreign authorizations and disputes, as well as processing ACH/check stop payments and check orders.

QUALIFICATIONS

High school diploma or equivalent

Ability to use a computer keyboard and a 10-key calculator by touch

Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor

Strong communication and interpersonal skills

Basic computer skills

Having at least 1 year of relative job experience is a plus!

TAKE THE NEXT STEP!

If you think this job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial

3-minute application. We're excited to meet you!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://pioneerbnk.isolvedhire.com/jobs/1713664-509256.html

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