Job Description
Why Oracle NetSuite?
At Oracle NetSuite, we believe transformation is not optional-it's essential. For over 25 years, NetSuite has been at the forefront of cloud ERP innovation, helping more than 30,000 customers run leaner, more agile businesses on a unified, cloud-based platform.
As part of Oracle, NetSuite continues to transform how organizations operate by delivering scalable, intelligent solutions without the overhead of legacy on-premise systems. Our teams work hard, move fast, and take pride in delivering real impact for our customers-celebrating wins along the way.
About the Role
NetSuite Customer Success (CS) is seeking an experienced Principal Consultant to join our Professional Services team focused on Restaurant Hospitality Practice delivery. This role delivers ERP implementations and optimization engagements using the SuiteSuccess methodology for customers across North America.
This position sits within the NetSuite Customer Success - Delivery / Professional Services organization and is responsible for leading end-to-end NetSuite implementations, phase upgrades, module deployments, and optimization or health-check engagements that result in high-value, project-based outcomes.
As a Principal Consultant, you will operate independently with ownership for overall engagement outcomes, working closely with Project Managers and consulting teams to deliver high-quality, fit-for-purpose solutions. Soft skills and professional maturity are essential-you must be capable of navigating complex client situations and collaborating effectively across internal and external teams. In addition to core ERP delivery responsibilities, this role will increasingly support AI-enabled business transformation by helping customers identify, design, and adopt AI capabilities embedded within NetSuite and integrated business applications to drive efficiency, insight, and measurable outcomes.
Key Responsibilities
Lead and deliver NetSuite implementation and optimization engagements (SuiteSuccess and tailored deployments) for Restaurant & Hospitality industry customers, ensuring quality, scope adherence, and customer satisfaction.
Gather, analyze, and validate customer business requirements and translate them into scalable NetSuite solution designs.
Architect and configure NetSuite solutions to meet customer business objectives, including complex workflows, automations, reporting, and integrations.
Define detailed functional requirements and collaborate with technical resources (internal teams or partners) to design, test, and deploy integrations and advanced configurations.
Support AI-enabled use cases as part of ERP programs, including workflow automation, insights, and decision support embedded within NetSuite and connected applications.
Provide leadership and oversight to consultant team members, delegating work while maintaining ownership of overall solution quality and delivery outcomes.
Establish strong, trusted-advisor relationships with customers; proactively manage expectations, scope, and risk with professionalism.
Apply NetSuite implementation methodology, industry best practices, and internal delivery standards to ensure consistent, repeatable outcomes.
Participate in solution scoping, effort estimation, project planning, and knowledge sharing across the Professional Services organization.
Maintain up-to-date expertise in NetSuite capabilities, certifications, and emerging platform enhancements.
Minimum Qualifications
7 or more years of cumulative relevant experience to include significant ERP solution functional implementation and/or administration. (5-7 years of experience relevant to this position, including 2 years of consulting experience preferred.)
Strong ERP functional consulting background with experience leading customer-facing implementations.
NetSuite platform experience strongly preferred; experience with competing ERP platforms will be considered.
Consulting experience with demonstrated ability to lead workshops, manage stakeholders, and deliver executive-ready communications.
Strong written and verbal communication skills.
English language read/write/speak proficiency.
Preferred Qualifications
2+ years experience implementing AI/ML or generative AI capabilities integrated with business applications (e.g., ERP, CRM, commerce, supply chain, or analytics platforms).
Experience designing and supporting integrations using REST APIs, OAuth 2.0, webhooks, JSON/CSV , and ETL/data preparation patterns.
Solid data foundations, including SQL, data quality, metadata management, and feature readiness ; familiarity with basic prompt engineering concepts .
Working knowledge of data privacy regulations (GDPR, CCPA) and responsible AI practices in enterprise environments.
Experience with OCI Generative AI services and/or NetSuite AI features (e.g., Text Enhance, Intelligent Item Recommendations, Demand Planning, AI Connector/MCP).
NetSuite certifications (SuiteFoundation, ERP Consultant, SuiteCloud Developer) and/or cloud certifications (OCI or equivalent).
Domain expertise in consumer goods, retail, or e-commerce , including pricing, assortment, promotions, inventory, and supply/demand planning.
Experience defining KPI frameworks for AI-enabled or automation use cases , such as accuracy lift, cycle-time reduction, revenue growth, or COGS impact.
Proven track record leading medium to large ERP programs with cross-functional and technical complexity.
Experience mentoring or coaching consultants within delivery engagements.
Restaurant & Hospitality industry experience preferred, but not required.
Ability to travel as needed.
What You'll Get
Opportunity to work remotely while partnering with a dynamic, collaborative NetSuite Professional Services team.
Engagements across diverse Products industry customers with complex business challenges and transformation goals.
Ongoing professional growth through real-world problem solving and continuous learning at the intersection of cloud ERP, data, and applied AI .
Responsibilities
Key Responsibilities
Lead and deliver NetSuite implementation and optimization engagements (SuiteSuccess and tailored deployments) for Restaurant & Hospitality industry customers, ensuring quality, scope adherence, and customer satisfaction.
Gather, analyze, and validate customer business requirements and translate them into scalable NetSuite solution designs.
Architect and configure NetSuite solutions to meet customer business objectives, including complex workflows, automations, reporting, and integrations.
Define detailed functional requirements and collaborate with technical resources (internal teams or partners) to design, test, and deploy integrations and advanced configurations.
Support AI-enabled use cases as part of ERP programs, including workflow automation, insights, and decision support embedded within NetSuite and connected applications.
Provide leadership and oversight to consultant team members, delegating work while maintaining ownership of overall solution quality and delivery outcomes.
Establish strong, trusted-advisor relationships with customers; proactively manage expectations, scope, and risk with professionalism.
Apply NetSuite implementation methodology, industry best practices, and internal delivery standards to ensure consistent, repeatable outcomes.
Participate in solution scoping, effort estimation, project planning, and knowledge sharing across the Professional Services organization.
Maintain up-to-date expertise in NetSuite capabilities, certifications, and emerging platform enhancements.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (https://www.oracle.com/legal/privacy/recruiting-privacy-policy/) .
Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $78,500 to $128,500 per annum.
US: Hiring Range in USD from: $71,200 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - New Position
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
