Customer Service Representative

Novolex • Lake Forest, IL • 5h ago

Company Overview

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Customer Service Representative Job Posting

Position Overview: As a Customer Service Representative, you will play a vital role in supporting the company's profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.

Key Responsibilities:

· Manage customer orders, ensuring accurate and timely processing in line with company policies.

· Review orders for lead-time, product availability, and adherence to order policies.

· Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.

· Represent the voice of the customer daily for the Sales and Marketing team.

· Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.

· Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Qualifications:

· BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.

· SAP experience a plus.

· Strong communication and relationship-building skills.

· Ability to manage multiple tasks and prioritize effectively.

· Detail-oriented with the ability to review and ensure compliance with order policies.

· Ability to collaborate with various internal departments to resolve customer needs.

· A customer-centric approach, focused on delivering excellent service and satisfaction.

Company Benefits

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com .

Formerly Pactiv Evergreen

Job Locations US-IL-Lake Forest

ID 2026-33086

Category Customer Service

Position Type Full Time

Pay Type Hourly

Novolex

Go to Apply

Share this job

Similar Jobs

Customer Service Associate

Walgreens • Skokie, IL • 5h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5h ago

Go to Apply

Customer Service Representative

TEKsystems • Lake Bluff, IL • 5h ago

Management & Administrative

Description PURPOSE AND SCOPE: Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (rep...

5h ago

Go to Apply

Customer Service Representative

TEKsystems • Lake Bluff, IL • 5h ago

Management & Administrative

Customer Service Representative (Hybrid) Worksite Location: 101 North Waukegan Road, Lake Bluff, IL 60044 Workplace Type: Hybrid (2 Days in Office - 3 Days Remote) Job Category: Customer Service Position Overview We are...

5h ago

Go to Apply

Administrative Assistant Logistics

ULINE INC • Pleasant Prairie, WI • 6h ago

Management & Administrative

JOB REQUIREMENTS: Administrative Assistant - Logistics Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you meticulous with superior organizational skills? Then, Uline is looking for you to join o...

6h ago

Go to Apply

Engineering Manager

Actalent • Arlington Heights, IL • 7h ago

Management & Administrative

Description Leads electrical and mechanical engineering teams, serving as the technical authority for electrical/controls systems. Oversees product development for electromechanical and automation solutions, drives conti...

7h ago

Go to Apply

Sales Manager - REM

ATS Automation • Rolling Meadows, IL • 9h ago

Management & Administrative

ATS Company: ATS Corporation Requisition ID: 16558 Location: Rolling Meadows, IL, US, 60008-3833 Date: Feb 27, 2026 Sales Manager - REM Sales Manager - Repeat Equipment Manufacturing WHAT'S IN IT FOR YOU Benefits: Compen...

9h ago

Go to Apply

Sales Manager (Part Time) - 24H210

Carter's/OshKosh • Pleasant Prairie, WI • 10h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's C areers. As a Part Time Sales Manager, you will be the...

10h ago

Go to Apply

Customer Service Associate

Walgreens • Morton Grove, IL • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Associate

Walgreens • Antioch, IL • 1d ago

Management & Administrative

1d ago

Go to Apply

Warehouse Inventory Clerk

Ryder System • Pleasant Prairie, WI • 1d ago

Management & Administrative

Position Description Ryder is immediately hiring a Permanent Full Time Cycle Counter Inventory Clerk in Pleasant Prairie, Wisconsin Warehouse Positions Pay Weekly Hourly Pay: $20.00 per hour Shift Pay: 2.00 Schedule:Wedn...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.