Information Technology Support Technician - Courtroom Technology (D4 Pottawattamie 111965)
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5253894)
Apply
?
Information Technology Support Technician - Courtroom Technology (D4 Pottawattamie 111965)
Salary
$52,936.00 - $83,678.40 Annually
Location
Council Bluffs - 51501 - Pottawattamie County, IA
Job Type
Full-time
Job Number
26-02325
Agency
444 Judicial
Opening Date
02/27/2026
Closing Date
3/15/2026 11:59 PM Central
LinkedIn Tag
LI-DNP
Point of Contact
Renardo Evans
To Apply
Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
Description
Questions
Job Description
The Iowa Judicial Branch is seeking a detail-oriented and innovative Information Technology Support Technician to join our team. The successful candidate will play a pivotal role in providing technical support for courtroom audio/visual systems, digital recording technologies, and general information technology needs across the Iowa Judicial Branch. This position ensures that courtroom technology operates reliably during judicial proceedings, assists users with hardware and software issues, and maintains compliance with Judicial Branch digital recording standards. The role requires strong problem-solving skills, attention to detail, and the ability to provide excellent customer service to judicial officers, staff, attorneys, and court users.
This position is based in the Pottawattamie County Courthouse in Council Bluffs, Iowa and will cover all counties in judicial district 4: Harrison, Shelby, Audubon, Pottawattamie, Cass, Mills, Montgomery, Fremont, and Page. This role requires travel to judicial locations in the counties listed.
The Judicial Branch offers a competitive salary, comprehensive benefits, opportunities for professional development, and the chance to make a meaningful impact on the justice system. All applicants must submit a cover letter, resume and complete the Iowa Judicial Branch Application for Employment. All three documents must be completed and included to be considered for this position.
Hours: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Location: Council Bluffs, Iowa
What's in it for YOU:
Collaborative, positive work environment
Talented and passionate team members that will help you grow and learn
Excellent benefits package
Paid holidays/vacation/sick leave
Iowa Public Employees' Retirement System (IPERS) Retirement plan
Employee discount program
The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. The pay range for this position is $52,936.00 to $83,678.40. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.
Position classification is determined as the 'best fit' of the duties assigned to and performed by a position. This position is classified as a Information Technology Support Technician as summarized below.
Summary
Provide technical computer and information technology assistance for Iowa Judicial Branch users and operations.
Key Responsibilities
Courtroom Audio/Visual & Recording Support
Ensure all courtrooms have fully functioning audio and visual systems through regular testing, monitoring, and troubleshooting.
Effectively operate and manage digital recording management software used to record official court proceedings.
Monitor compliance with Judicial Branch digital recording policies by judicial officers and court support staff.
Organize, maintain, and archive digitally recorded court proceedings to ensure accuracy and availability.
Purge digital recordings according to Judicial Branch retention policies and schedules.
Process requests for copies of digitally recorded proceedings and assist the District Court Administrator, or designee, with transcript requests.
Organize and configure courtroom technology equipment, including bench A/V components and cable management, ensuring efficient use of space.
Training & Documentation
Train employees in proper use of audio/visual courtroom technologies.
Create and maintain accurate user guides, documentation, and reference materials for courtroom technology.
Video Conferencing Support
Provide support to judicial officers, attorneys, and litigants using video conferencing platforms for remote hearings.
Coordinate technology needs with attorneys, self-represented parties, and judicial officers to ensure successful participation in virtual proceedings.
General IT Support
Provide technical computer and information technology assistance for Iowa Judicial Branch users and operations.
Respond to user inquiries, diagnose issues, and provide effective solutions.
Perform hardware and software installations, updates, and configurations.
Prioritize, schedule, and administer preventative maintenance and system updates.
Perform hands-on technical fixes, including software upgrades, hardware installations, file backups, and system configuration.
Record all service requests, troubleshooting steps, actions, and resolutions, update users on request status.
Provide customer service and training to users on software applications, cybersecurity best practices, and system operation.
Other Duties
Complete additional responsibilities as assigned.
Knowledge, Skills, & Abilities
General knowledge of computer hardware, software, and troubleshooting techniques.
Strong attention to detail and organizational skills.
Effective problem-solving abilities for diagnosing technical issues.
Ability to maintain confidentiality and secure sensitive information.
Strong customer service and communication skills.
Reliable transportation and willingness to travel as required.
This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements
The incumbent must meet the minimum requirements to qualify for the position.
High school diploma (or high school equivalency diploma).
One (1) year of experience in computer science or related experience.
Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.
Preferred Qualifications
Four (4) years of experience in computer science, business systems analysis, management information systems, or closely related field.
At least one (1) year of the above with hand-on work in AV equipment setup, maintenance, and troubleshooting.
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.
Yes
No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?
Yes
No
03
Please explain any gaps in your employment history?
04
Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
05
What is your minimum salary requirement?
06
Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.
Yes, I consent
No
07
List any professional licenses you hold:
08
Current Iowa Judicial Branch Employees ONLY: Have you completed the Iowa Judicial Branch LinkedIn Learning Leadership and Professional Development Certification?
Yes
No
Required Question
Employer
State of Iowa
Agency
444 Judicial
Address
Iowa Judicial Branch Building
1111 E Court Ave
Des Moines, Iowa, 50319
Website
http://www.iowacourts.gov/
Apply
Please verify your email addressVerify Email
