Retail Store Associate

Dairy Farmers of America • Athens, TN • 6h ago

Job Description

General Purpose

Provide excellent customer service, assisting customers with their inquiries and purchases, and ensuring the store is well-maintained, clean, and organized. Promote a welcoming and friendly atmosphere.

Job Duties and ResponsibilitIes

Greet customers in a friendly and welcoming manner, and provide assistance with their shopping needs. Answer customer questions, provide product information, and offer suggestions or recommendations as needed

Process customer purchases, handle cash and credit card transactions accurately, and operate the cash register or point-of-sale system efficiently

Acquire an understanding of the products sold in the store. Stay up-to-date with new arrivals, promotions, and special offers to effectively assist customers in finding the right products

Handle customer complaints and concerns professionally and escalate issues to the store manager if necessary, aiming to achieve a satisfactory resolution

Stock, rotate, and organize shelves and displays; ensure that products are properly labeled and priced

Keep store looking clean and organized; perform daily assigned cleaning jobs

Help monitor inventory levels and notify supervisor when products need to be replenished or reordered. Assist in regular inventory counts

Be vigilant for shoplifting or fraudulent activities and report any suspicious behavior or incidents to the store security or management

Answer incoming calls

Complete shipping activities (e.g., UPS)

The Creamery: cut cheese samples, variety bags, and cheese trays; bag curd in wrap area; bag candy; scoop ice cream

Alban's: load and unload customer vehicles; load/unload freight trucks; fill propane tanks

Follow all safety and sanitation procedures

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Requirements

Education and Experience

High school diploma or equivalent preferred

0 to 1 year of retail, customer service, or related experience

Certification and/or License - may be required during course of employment

Knowledge, Skills, and Abilities

Strong customer service skills

Able to complete basic arithmetic, such as addition, subtraction, multiplication, and division

Able to handle cash transactions accurately

Able to respond courteously and efficiently to inquiries, complaints, and requests

Able to project a professional image

Able to communicate clearly and effectively

Able to work in a team-oriented environment

Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment

Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

Pay Range 18.60

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