Are you ready for what's next?
Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j\mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._
Innovation is the heart of Brunswick .See how your contributions will help transform vision into reality :
Position Overview:
We are looking for an energetic, self-driven individual to join our technical support team for our newest Brand under Brunswick. The Navan Customer Service Rep will play a critical role in supporting the customer journey by being a brand ambassador and primary point of contact for Navan and Sea Ray selected dealers and customers. This person will deliver technical support to our newest Navan dealers to help ensure any technical or warranty repair information is documented and explained to our dealer network in the most efficient way possible.
The ideal candidate will present a passion for boating and for the brands and will create lasting relationships with owners to provide them with the ultimate customer experience. This candidate will be expected to work effectively and efficiently both in-office and in a remote environment. This candidate will need to have a strong ability to self-motivate and proactively identify the needs of owners, have the necessary technical knowledge to diagnose problems along with learning necessary product lines. The Navan technical service Rep will be comfortable helping to support in critical situations when necessary, including troubleshooting and coordination between owners, dealers and factory personnel for proper maintenance and service support.
At Brunswick, we have passion for our work and a distinct ability to deliver .
Essential Functions:
Know all essential aspects of product and operations within the Navan portfolio.
Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created.
Provide regular dealer and/or owner touch points and follow-up communication
Support andmonitorowner issues through resolution
Support incoming dealer calls, 9am-5pm EST Mon-Friday.
NPS survey follow-up as needed
Document all interactions in Salesforce CRM database
Establish a standard resource database for common contacts.
Work collaboratively with brand and dealer supportcenters: (CoEand CMS).
Support project development to meet strategic goals
KPI and metrics tracking, support and development as needed
Other projects and tasks assigned by manager
Travel whenrequired
Diversity of thought and experience sis fundamental when imagin ing the unimaginable .Certain skillsets/experiences are necessary; however, others can be developed along the way .
Required Qualifications:
High School Diploma or GEDrequired
Highly skilled in interpersonal skills with an ability to connect with othersviaphone and email
Competency in Microsoft Word, Excel, Workday and Outlookrequired.
Professional communication and written skillsrequired
Boating experience and/or knowledge of Navan and Sea Ray products necessary
Ability to quickly learn and navigate through software and internet programsrequired
Ability to alwaysmaintainan upbeat and positive attitude.
Strong organizational skills and ability to balance multiple priorities.
Ability to work effectively within a team environment.
Preferred Qualifications:
Familiarity with Salesforce.com environment preferred
Why Brunswick:
Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more (https://www.brunswick.com/careers/culture-benefits/benefits) . In addition, we're proud of being recognized for making a splash with numerous awards (https://www.brunswick.com/careers) !
About Brunswick Boat Group
Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including? Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Heyday, Lowe, Lund, Navan, Princecraft , Protector, Quicksilver, Rayglass , Sea Ray, Spartan, Thunder Jet, and Uttern . ?Each brand carries a legacy of innovation, craftsmanship, and performance that has shaped the boating industry worldwide.
Across our fiberglass and aluminum manufacturing facilities, our team members are the driving force behind our success. We foster a culture rooted in? safety, integrity, continuous improvement, and personal growth.? Whether you're building unsinkable legends, pioneering wake sports, or crafting fishing and pontoon boats trusted for generations, you'll be part of a united team committed to delivering exceptional experiences on the water.
The anticipated pay range for this position is $54,300 to $75,400, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for a short-term incentive program.
At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business @context.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more.
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.
For more information about EEO laws, - click here (https://www.eeoc.gov/employees-job-applicants)
Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify .
Brunswick (https://www.brunswick.com/privacy-policy) and Workday (https://www.workday.com/en-us/service-privacy.html?&\rda=/company/service\privacy.php) Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .
Brunswick Corporation - Sea Ray
