Coord, Customer Service

Smurfit Westrock • Corona, CA • 6h ago

Description:

Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems. Works under direct supervision and follows standard procedures to accomplish assigned tasks.

How You Will Impact WestRock:

Serve as a critical communication link between customers and WestRock

Serve as an intermediary between the customer and various departments within WestRock

Perform data entry functions for order entry and other tasks

Track inventory levels and establish economic order quantities (EOQ)

Enters data to create product designs for the manufacturing department

Complete monthly tracking reports as needed

Actively participate on appropriate project teams for operational and system improvement

Other duties as assigned

What You Need To Succeed:

Requires a high level of attention to detail

Strong math skills and Excel required

Relevant work history will be strongly considered in absence of degree

Self-starter with a customer service orientation

Excellent written and verbal communication skills

Ability to effectively multi-task, be self-managed, and manage time effectively

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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