Air Logistics Operational Care Manager

Kuehne+Nagel • Torrance, CA • 3h ago

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Air Logistics Operational Care Center Manager is responsible to drive the OCC strategy by delivering excellent, customer-centric operational execution while maximizing profitability. Solutions oriented, sustainable and optimized, technology driven management of all OCC activities is critical. The OCC manager is responsible to lead and develop the OCC team. Engagement in business development activities by driving solutions and procurement is necessary, in full alignment with other stakeholders.

How you create impact

To lead the operational care center by example, be a role model for all employees

To provide leadership and direction to the operational care organization

To ensure operational excellence through high-quality service delivery according to the customer promise of all OCC activities

To liaise with stakeholders to drive pricing strategies and business growth

To maximize profitability through cost optimization

To lead teams and initiatives to drive solutions and continuous improvements to manage cost-efficiency while delivering high-quality services

To drive procurement and supplier management, in alignment with the governance model between gateway and OCC, where applicable

To closely cooperate with Customer Service teams to gain required customer knowledge and exchange feedback about each team's service execution

To closely work with KNGS, gateway, warehouse, customs and optimization teams, and other stakeholders as necessary

To ensure technology and systems are utilized to their fullest extent, team structures and knowledge sharing allow for consistent service

To continuously monitor and analyze the OCC performance to drive improvements

To ensure compliance with respective regulatory regimes, industry and product standards, and KN standards and guidelines

What we would like you to bring

Bachelor's degree in Supply Chain Management preferred; degrees in Freight Forwarding or Logistics also accepted.

5-10 years of experience in freight forwarding, logistics, or a related industry.

Proven leadership experience managing direct or virtual teams.

Strong knowledge of freight forwarding operations and import/export regulations.

Understanding of KN products, systems, processes, and air logistics service offerings.

Strong commercial acumen and familiarity with carrier relationships and market conditions.

Excellent communication, decision-making, organizational, and time-management skills.

Demonstrated ability to drive change, manage competing priorities, and work effectively under pressure.

Strong leadership presence; acts as a role model for the team.

Performance-driven mindset with a strong focus on service quality.

High attention to detail and commitment to continuous improvement.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $110,000 and $130,000. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

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