NY HELP No
Agency Information Technology Services, Office of
Title Student Assistant Internship (HESC) NYC, Ref# 10847
Occupational Category Other Professional Careers
Salary Grade NS
Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)
Salary Range From $23.29 to $26.12 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 6 AM
To 6 PM
Flextime allowed? Yes
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County New York
Street Address 1 New York Plaza
City New York
State NY
Zip Code 10004
Duties Description Under the direction of Manager Information Technology Services 2, within the HESC Dedicated Team, the position will be involved with supporting enterprise-wide technology modernization and transformation initiatives involving educational services across New York State.Specific duties include, but are not limited to:Agile & Product Delivery SupportAssist Technical Product Managers, Product Leads, and Scrum Masters with:Agile ceremonies (daily stand-ups, sprint planning, sprint reviews, retrospectives)Preparation of agendas, facilitation support, and follow-up trackingSupport teams operating in Scrum, Kanban, and/or Scaled Agile (SAFe) environmentsHelp maintain product backlogs, sprint boards, and delivery artifactsDocumentation & Knowledge ManagementDevelop and maintain clear, structured documentation, including:Meeting notes, action items, and decision logsProduct, feature, and process documentationAgile artifacts and operating model materialsSupport knowledge repositories using tools such as Confluence or SharePointTools & PlatformsLearn and actively use enterprise platforms such as:Jira (backlog management, sprint tracking, reporting)Confluence (collaboration and documentation)ServiceNow (intake, workflow, and service management, as applicable)Ensure accuracy and consistency of data across delivery toolsBusiness & IT CoordinationAct as a liaison between business stakeholders and IT delivery teams by:Assisting with requirements gathering and clarificationSupporting cross-team communication and coordinationHelping track dependencies, risks, and follow-upsContinuous Improvement & TransformationParticipate in Agile maturity and transformation initiativesSupport adoption of product-led, customer-centric delivery practicesGain exposure to enterprise technologies, cloud platforms, integrations, data, and security concepts- Master's degree in computer science, business, Information Technology, Management Information Systems, Data Analytics, or related field (required)Preferred Skills:Strong interest in Agile methodologies, product management, and technology transformationExcellent written and verbal communication skillsStrong organizational and analytical skills with attention to detailAbility to learn quickly and adapt in a fast-paced environmentProficiency with Microsoft Office tools (Word, Excel, PowerPoint)Additional Preferred Experience (Advantageous)Prior experience or coursework in:IT, project management, product management, or software deliveryAgile, Scrum, or Scaled Agile frameworksFamiliarity with tools such as Jira, Confluence, or ServiceNow (academic or practical exposure acceptable)Strong collaboration and teamwork skillsInitiative, curiosity, and a continuous learning mindsetLearning & Development OpportunitiesHands-on exposure to Agile and Scaled Agile transformationExperience supporting product-led operating models in a large enterpriseMentorship from senior technology and product leadersPractical experience with industry-standard tools and frameworksExposure to cutting-edge technologies and enterprise modernization initiativesAdditional InformationThis internship provides meaningful, hands-on experience while supporting NYS ITS modernization efforts.Interns will be evaluated on learning, contribution, collaboration, and professionalism.
Minimum Qualifications - Must be a US citizen or foreign national eligible to work in the United States- Must be 18 years of age or older- Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State- Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program- Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.This position can be part time or full time.Fingerprinting and background check may be required.Benefits of Working for NYS for eligible employees:Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off- Thirteen (13) paid holidays annually- Up to Thirteen (13) days of paid vacation leave annually- Up to Five (5) days of paid personal leave annually- Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA- Up to Eight (8) days of paid sick leave annually for M/C- Up to three (3) days of professional leave annually to participate in professional development- Up to 50% telecommutingHealth Care Benefits- Eligible employees and dependents can pick from a variety of affordable health insurance programs- Family dental and vision benefits at no additional costAdditional Benefits- New York State Employees' Retirement System (ERS) Membership- NYS Deferred Compensation- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds- Public Service Loan Forgiveness (PSLF)- And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Name Student Assistant Program
Telephone 518-473-8720
Fax
Email Address internship@its.ny.gov
Address
Street NYS Office of Information Technology Services
Swan Street Building, Core 4
City Albany
State NY
Zip Code 12242
Notes on Applying Please complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than February 27, 2026. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.
