Customer Service Representative I

Sysco • Dallas, TX • 2h ago

JOB SUMMARY

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

RESPONSIBILITIES

As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.

Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.

Develops a comprehensive understanding of the organization's products and services and utilizes this knowledge to support customer needs.

Participates in ongoing training and development opportunities to build customer service skills and enhance performance.

Embraces training and development opportunities to build skills and enhance performance.

Stays adaptable in a dynamic, customer-focused environment to meet changing demands.

Performs other duties as directed by management.

EDUCATION

High school diploma or equivalent.

EXPERIENCE

1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

SKILLS

Strong verbal and written communication skills and the ability to present information clearly and professionally.

Able to work in a fast pace environment

Problem solving proficiency: Resourcefulness in finding solutions and managing challenges

Attention to detail and ability to manage multiple tasks simultaneously.

Resilience in handling changing priorities or unexpected situations

Ability to sit and work at a PC for extended periods

Basic computer skills, including proficiency in common office applications.

Proactive in contributing to personal growth and organizational success.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Management & Administrative

Summary The incumbent serves as a Lead Police Officer (Sergeant) ensuring a safe and secure environment across all VA Administrations and properties within various settings, including a variety of jurisdictional environm...

3h ago

Go to Apply

Time and Leave Clerk

Veterans Affairs, Veterans Health Administration • Dallas, TX • 3h ago

Management & Administrative

Summary The Primary Purpose of this Position is: Key role of this position Is to maintain precise and timely submission of the time and attendance records for Nursing Service and Sterile Processing and Decontamination em...

3h ago

Go to Apply

Account Manager Security

Allied Universal • Dallas, TX • 4h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

4h ago

Go to Apply

Manager, U.S. Cyber and IT Risk Management

Scotiabank • Dallas, TX • 5h ago

Management & Administrative

Manager, U.S. Cyber and IT Risk Management Requisition ID: 252111 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose The role will contribute to the implementat...

5h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Allen, TX • 7h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

7h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Lewisville, TX • 7h ago

Management & Administrative

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.