Summary This position is located in the Primary Care Service Line at the Central Iowa VA Health Care System. The incumbent provides technical and administrative support for program operations, including data tracking, workflow coordination, local PCMM coordination, and process documentation. Responsibilities Duties will include, but may not be limited to the following: Data Monitoring and Reporting (35%): Tracks provider productivity metrics using any relevant VA systems. Monitors patient wait times and appointment access to ensure compliance with timeliness standards. Reviews encounter completion data and flags discrepancies for correction. Compiles reports from multiple data sources (e.g., VSSC, PCMM Web) to support operational reviews. Reviews data inputs for accuracy and relevance; identifies unusable or incomplete data and takes corrective steps or flags issues for resolution. Applies judgment to determine which data sets are actionable and synthesizes findings to support operational improvements Utilizes validated data to identify patterns or gaps in current processes and communicates potential changes to improve efficiency or compliance. Workflow and Staffing Support (20%): Assists in documenting and reviewing clinic workflows to identify bottlenecks or inefficiencies. Supports time-management and process improvement initiatives by collecting data and preparing visual aids (e.g., flowcharts, spreadsheets). Participates in workgroup meetings to gather input from staff and summarize findings for leadership. Training and Process Documentation (15%): Develops and updates training materials based on observed needs and staff feedback. Coordinates onboarding support for new PACT team members, including scheduling and materials distribution. Maintains documentation of standard operating procedures and assists in updating them as needed. Communication and Coordination (15%): Serves as a liaison between Primary Care and other service lines to coordinate routine operational matters (e.g., telehealth scheduling, meeting logistics). Represents the Primary Care Administrative Officer in meetings when assigned, primarily to relay information or gather updates. Prepares meeting notes, summaries, and follow-up items for internal use. PCMM Coordination Support (15%): Maintains and updates provider panel assignments using PCMM Web in alignment with the PACT model and capacity formulas. Coordinates reassignment of patients and providers during staffing changes (e.g., provider leave, exits). Validates panel data to ensure accuracy and alignment with staffing and workload distribution. Communicates panel changes to relevant stakeholders and ensures updates are reflected in scheduling systems. Work Schedule: Monday - Friday 7:30am - 4:00pm Telework: This position may be authorized for Ad-hoc telework only. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Assistant/PD636-30477-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the @context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: collaborating, communicating, setting priorities, and organizing the work to meet deadlines; ensuring compliance with established processes, policies and regulations; communicating professionally and effectively, both orally and in writing, to meet program objectives; preparing reports in various formats and presenting data to various organizational levels and providing orientation, training and guidance to new staff. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Physical Demands: Work is primarily sedentary. May involve occasional walking, standing, or carrying light materials. Work Environment: Work is performed in a typical office setting with standard safety precautions. Occasional travel between campuses may be required. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
