Retail Store Manager

T-Mobile USA, Inc. • Mansfield, OH • 21h ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards. The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency. The work impacts the organization by fostering a productive store environment that supports customer loyalty and business growth.
Job Responsibilities:
Lead employee development and coaching to improve customer interactions and complete required training on schedule
Resolve customer issues to enhance the customer experience and align with brand expectations
Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
High School Diploma/GED (Required)
2-4 years Management experience in retail sales (Preferred)
2-4 years Sales & sales management experience (Preferred)
Knowledge, Skills and Abilities:
Communication (Required)
Microsoft Office (Required)
Store Management (Required)
Store Operations (Required)
Customer Service (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives
Base Pay Range: $50,175 - $90,450
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet ins

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