Loan Servicing Analyst- Indirect

Northwest Bank • Warren, PA • 3d ago

PA0103 Titusville, PA0138 Butler, PA0445 Williamsport, PA0736 Administration Center

Job Description

Overview

The Loan Servicing Analyst - Indirect is responsible for performing all duties required for the funding of indirect loans, including document review, meeting service level agreements (SLAs). and ensuring compliance of loan packages received for funding. This team member is also responsible for providing support and training to the LS Specialist - Indirect team & serving as funding queue administrator in the absence of the manager.

Essential Functions

Provide excellent customer and business unit support service

Maintain knowledge of job specific products and services

Interact as appropriate with other business units within the bank

Manage work queues / workflows as needed

Identify and resolve customer service issues '

Perform all duties required for the funding of indirect loans, including document review

Meet SLA's

Partner with vehicle specialists as required to assure proper documentation for securing collateral

Ensure compliance of loan packages received for funding

Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed

Partner with vehicle specialists as required to assure proper documentation for securing collateral

Perform relevant administrative duties as required

Review appropriate departmental records and processes

Ensure total quality of work preformed

Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed

Partner with Dealer Services production with regards to testing and implementation of new products

Serve as queue administrator in the absence of the Manager

Serve as primary trainer of new funders; in addition to providing existing funders with support as new products and services are rolled out

Provide valuable feedback with regards to improvements in the funding process

Participate in monthly DS audits

Provide support to the Indirect funding team with regards to Dealer Reserve and other required calculations

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Partner with third party vendors and agencies

Review and send customer correspondence

Ensure accuracy of information

Qualifications

Associate's Degree or equivalent preferred

5 - 6 years related banking/lending experience preferred

3 - 5 years customer service experience preferred

3 - 5 years technological or relevant experience preferred

Knowledge of Indirect LOS, Nautilus, CCMC & the core system, Extensive

LI-MM1

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A t Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.

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