Video Teller

Northwest Bank • Warren, PA • 6h ago

IN0550 Muncie - Charles St, PA0121 Erie - 26th & Peach, PA0736 Administration Center

Job Description

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM).This position is eligible for a shift differential.

Essential Functions

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time

Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly

Identify cross-selling opportunities, selling new or additional products or services that meet customers' needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned

Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides

Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer

Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer's problems as time permits, refer more difficult situations to the branch staff or appropriate department

Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions

Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments

Able to thoroughly and reasonably explain Northwest policies and procedures to customers

Video tellers may be required to work outside normal business hours and on Saturdays

Qualifications

High School Diploma Or equivalent preferred

2 years Customer service experience preferred

2 years Bank-related operational support experience preferred

2 years Sales experience or previous teller experience preferred

Computer and technology experience preferred

Strong interpersonal and communication skills

Strong math skills, attention to detail, ability to work under pressure, process multiple transactions and maintain accuracy

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A t Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.

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