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Working Title:
Records Specialist / Customer Service Special Intermediate
Institution:
Century College
Classification Title:
Customer Svcs Specialist Int
Bargaining Unit / Union:
206: AFSCME - Clerical and Office
City:
White Bear Lake
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$20.76 - $29.22
Job Description
Position Purpose
Under general supervision, this position serves as the primary point of contact for Records, managing incoming calls, emails, e-forms, imaging, and records retention. The position provides detailed procedural guidance to internal and external clients, including information related to courses, general college policies and procedures, registration, and add/drop/withdraw processes.
This role also provides advice and assistance to students, faculty, administrators, and staff across Student Affairs and Academic Affairs. In addition, the position actively promotes and supports a culture of diversity, equity, and inclusion in all interactions and services at Century College.
Position Responsibilities
Serve as the primary Records contact for assisting students, staff, faculty, and the public with procedural questions via email, phone, and in person.
Accurately report and maintain student enrollment status for veterans receiving educational benefits to ensure the U.S. Department of Veterans Affairs (VA) is informed of current eligibility and enrollment at all times.
Process official and unofficial transcript requests and education verifications for internal and external entities within three business days of receipt.
Assist with Records Office processes related to Post-Secondary Enrollment Options (PSEO).
Salary Range:
$20.76 - $27.53/hour
(DOQ - Salary Placement will be done at time of hire.)
Minimum Qualifications
Communication Skills sufficient to speak, write, and edit materials, including correct spelling, punctuation and grammar, to ensure the accuracy and completeness of oral communication and written materials.?
Experience working with databases sufficient to accurately perform the duties of the position.
Demonstrated customer service skills sufficient to professionally interact with students, staff, faculty, and the public in person, by phone, and through email and other written correspondence. This includes exhibiting courtesy, tact, empathy, interest in positive problem resolution, and logical organization of information.
Intermediate proficiency in computer software sufficient to produce memos, correspondence, and reports efficiently and accurately. (Microsoft Office Products or equivalent)
Spreadsheet skills which are sufficient to develop, modify, and maintain electronic spreadsheets.
Data entry skills that are sufficient to accurately read, input, review, and correct information by comparing source documents to database records and editing, coding, or correcting data as needed.
Preferred Qualification
2- Year associate degree
Experience working in higher education, preferably in a community or technical college setting.
Knowledge of or experience in a records and registration office or a similar administrative environment.
Demonstrated ability to maintain confidentiality and ensure the security of sensitive information and documents in compliance with applicable policies and regulations.
Ability to effectively multitask, prioritize responsibilities, and meet deadlines in a fast-paced work environment.
Strong interpersonal and conflict-resolution skills, including the ability to de-escalate tense situations and achieve positive outcomes for both customers and employees.
Demonstrated ability to research a variety of topics and synthesize information into clear, concise, and accurate responses.
Other Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held.
This position requires successful completion of employment references and a driver's license background check.
Work Shift (Hours / Days of work)
Monday - Friday 8:00am - 4:30pm
Telework (Yes/No)
Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the @type of work environment at/following the interview process.
Application Procedure
To bid on this position, an employee of Century College must currently work in an Customer Service Specialist Intermediate position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources.
Internal Applicants - Please make sure your applications materials reflect how you appear in Workday.
All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for "Browse Jobs - Employees" in Workday via the search bar at the top to view open positions.
External Applicants - Please make sure to use your legal name on your application materials.
Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State.
Please upload the following documents to your application.
Cover letter/letter of interest.
Current resume.
You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents.
These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process.
Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: careers@minnstate.edu . Inquiries about application status or general questions about the position should be directed to jobs@century.edu
For additional information about the application process, go to our Employment page on our main Century College site, https://www.century.edu/home/employment/ , click on Current Employment Opportunities for more information.
About
Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year.
We offer degrees, diplomas, certificates, and courses (https://www.century.edu/academics/programs-degrees) in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training (https://www.century.edu/continuing-education) .
With various student support (https://www.century.edu/support-services) and student life (https://www.century.edu/campus-life) opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community.
As a "community" college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners.
Century College. Discover What's Next!
To learn more about Century College or Minnesota State, visit https://www.century.edu/ or www.minnstate.edu
For questions, please contact Century College Human Resources at jobs@century.edu
Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at https://www.century.edu/home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling 651-444-2910.
Link to Century College's Non-Discrimination Statement
https://www.century.edu/about/non-discrimination-statement
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
03-25-2026
Position End Date:
Open Date:
02-19-2026
Close Date:
02-27-2026
Posting Contact Name:
Kim Claggett
Posting Contact Email:
kim.claggett@century.edu
