Senior Customer Service Associate

Latitude Inc • Pikesville, MD • 1h ago

A well-established packaging and logistics solutions provider is seeking a polished and experienced Senior Customer Service Representative to support a Senior Sales Manager and key medical industry accounts. With over four decades of delivering high-quality, environmentally responsible packaging solutions, this organization partners with leading global manufacturers in highly regulated industries.

This role is ideal for a customer-focused professional who thrives in a fast-paced environment, understands order fulfillment and logistics workflows, and can confidently serve as a primary point of contact for high-profile clients.

Responsibilities

Serve as a primary liaison for major medical industry accounts, ensuring timely and accurate order processing
Manage daily client order intake and coordinate closely with warehouse teams to ensure proper fulfillment
Generate sales orders, purchase orders, and invoices with a high degree of accuracy
Support the Senior Sales Manager with account coordination and administrative functions
Monitor order status, track shipments, and proactively communicate updates to clients
Assist with data entry, reporting, and documentation management
Collaborate cross-functionally with operations, logistics, and accounting teams
Maintain strong client relationships through professional and solution-oriented communication

Qualifications

5+ years of customer service experience, preferably in packaging, manufacturing, distribution, logistics, or a related B2B environment
Experience supporting fulfillment, supply chain, or logistics operations from an administrative or customer support standpoint
Familiarity with generating invoices, sales orders, and purchase orders (AP/AR exposure a plus; collections experience not required)
Strong communication skills with the ability to think quickly and respond effectively to client needs
High level of professionalism and customer presence
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with ERP systems required; SAGE experience strongly preferred
Detail-oriented with strong organizational and multitasking skills

$50,000 - $56,000 a year

#LAT

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