Salesforce Administrator (DM III) - State Unit on Aging - SUDS
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Salesforce Administrator (DM III) - State Unit on Aging - SUDS
Salary
$133,926.00 - $174,122.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IHA 06591 02/11/2026
Department
Colorado Department of Human Services
Division
OAADS - Aging and Adult Services
Opening Date
02/19/2026
Closing Date
3/5/2026 11:59 PM Mountain
FLSA
Determined by Position
Primary Physical Work Address
1575 Sherman Street, Denver CO 80203
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
joel.drahos@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
Type of Announcement
This position is open only to classified permanent employees of the listed department and division within that department.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open to current Colorado residents only
This position will have a hybrid work schedule
About The Department:
The Division of Aging and Adult Protective Services (AAPS) is one of four Divisions within the Office of Adult, Aging and Disability Services. The Division exists to provide state leadership and supervision for all services (state, county, local, non- profit, etc.) in the administration and coordination of services to older adults and at-risk adults, to include oversight of all 64 county departments of social/human services in the administration of Adult Protective Services (APS) programs as well as the 16 Area Agencies on Aging (AAA) in the administration of programs and services funded by the Older Americans Act (OAA) and State Funding for Senior Services (SFSS).
The Division consists of the following management units that report to the Division Director:
State Unit on Aging (SUA), and within, the SUDS Data Team;
Adult Protective Services, and within, the CAPS Check Unit (CCU), and APS Policy Unit
Data, Fiscal and Program Accountability functions are included in both units.
The SUA provides statewide supervision and guidance to the 16 Area Agencies on Aging (AAAs) in the administration of the services provided with OAA and SFSS funding. This includes providing training and technical assistance, conducting monitoring and other quality assurance activities, and establishing regulatory policy and program requirements.
Description of Job
About the Position:
The Salesforce Administrator position will provide support and maintenance of the Unit's data system for monitoring activities of the AAAs for the SUA. This data system is the primary mode by which all federal Older Americans Act (OAA) and State Funding for Senior Services (SFSS) programs in the State of Colorado are tracked and reimbursed. Over $58 million in services a year to older Coloradans are entered into this data system, making this position critical to these services. This position has responsibility for the maintenance and support of all data system issues, support tickets, system security, and monitoring.
Additionally, as the Salesforce Administrator, you can expect to:
Manage data by maintaining, ensuring data security, accuracy, integrity and operating data systems efficiently and effectively. This position is responsible for helping maintain the SUDS data systems, by recommending efficiency improvements, analyzing, designing, proposing updates and changes to internal and external stakeholders, collecting requirements with stakeholders, supporting testing and UAT, maintaining database access, and creating training and updating documentation
Ensure strategic and coordinated systems management, accuracy and integrity of data, and reporting of data to internal and external stakeholders
Lead the help desk for the SUA data systems for associated vendors by troubleshooting access, errors, issues, ad hoc requests, and reports.
Monitor statewide program compliance with statutory and regulatory requirements in coordination with the SUA program specialists
Interpret SUA policy for statewide users as it relates to the system; participates in programmatic analyses and builds data reports or gathers other information needed to determine impacts related to the data system; and develops reports to assess program compliance. The position monitors system usage and
user licenses.
Conduct other duties as assigned based on the needs of the Department, the Office, or the Division leadership.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Special Requirements: Experience with Salesforce technology is required.
Experience Only:
Six (6) years of relevant experience in an occupation related to the work assigned to this position
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
Preferred Qualifications:
Salesforce Administrator Certification
Experience with help desk
Experience using Agile software tool, such as Jira
Experience coordinating communications and training rollout to ensure statewide user adoption of new processes
Conditions of Employment
ALL CDHS employees (non-direct contact):
CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver's license)
Travel: Travel may be required to conduct training and data monitoring activities.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position.
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
CDHS Selection Process Explanation
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Preferred Qualifications & Competencies:
Relevant years of state service experience.
Minimum Qualification Screening Process
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process - Structured Application Review
After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit.
Your Work Experience/Job Duties:
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
Appeal Rights
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https://spb.colorado.gov/) website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here (https://spb.colorado.gov/sites/spb/files/documents/Consolidated%20Appeal%20-%20Form%20-%202025.pdf) .
You must be deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (https://spb.colorado.gov/board-rules) webpage.
Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
How to apply to the State of Colorado (https://www.youtube.com/watch?v=bKuwGdPpOW0) (Youtube Video, Runtime 3:59, Closed Captions Available)
The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)
For additional recruiting questions, please contact joel.drahos@state.co.us
About Us & Benefits
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .
Our Values
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us .
EEO Statement
The State of Colorado is an equal opportunity employer
We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application
Toll Free Applicant Technical Support:
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
This information is available to me and I have read this information.
I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
02
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
Yes
No
03
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
04
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
05
How many years have you been working in Salesforce, and how have you kept your skills updated (e.g., Trailhead, certifications)?
06
Please describe your experience of supporting help desk, ticket resolution, troubleshooting, and ad-hoc reporting.
07
Please describe your experience with system and data monitoring?
08
Please describe how you balance providing direct support with creating resources (like Knowledge articles or FAQ) to empower users to solve their own common issues?
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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