IT Technical Support Specialist

GENESIS 10 • Oshkosh, WI • 1h ago

JOB REQUIREMENTS: Genesis10 is currently seeking a IT Technical Support
Specialist for a 9+ month contract role with our client in, Oshkosh, WI.
This role will be 100% onsite. Compensation: \$24.00 - \$26.00 per hour,
depending on skill and experience level. SUMMARY: Responsible for
supporting enterprise organization information technology requests,
incident management, and outages. Appropriately route problems to the
correct point of contact for immediate resolution or further escalation.
Ensure customer satisfaction and operational excellence across
enterprise end users. RESPONSIBILITIES: Providing day-to-day operational
support and troubleshooting for the end user support ecosystem using
appropriate standards for installation, configuration, response time,
and ensure customer support excellence. Working on small projects and
operational tasks Intimate knowledge of the ITIL process, ticket
resolution, and stakeholder response Enhance technical knowledge and
capabilities through training, understanding technical/organizational
direction, and cross-training. Support and troubleshoot software
applications on desktop and laptop computers, including basic to
advanced operations and general computer use. Foundational
troubleshooting network and connection issues for AV equipment, OT gear,
and telephony (Cisco/Avaya). Document user requests and actions in
ServiceNow ticketing system. Foundational troubleshooting client device
break-fix, IMAC, imaging, and incident response support (PC, laptop,
iPad, USB encryption, etc.). Directly engage stakeholders on incident
response and event management escalations through timely response and
excellent customer support Contribute to helpdesk SOPs and training
manuals for level I and II support. Utilize office product suites,
including M365 cloud applications (Word, Excel, PowerPoint, Outlook,
OneDrive, Teams, etc.). Other duties as assigned. Regular attendance is
required. MINIMUM QUALIFICATIONS: Two (2) or more years of experience in
the field or in a related area. Hardware, operating systems, ITSM, ITIL
Written and verbal communication skills, customer service, issue
resolution, and problem solving HS Diploma in combination with relevant
certifications, or associate\'s degree in information technology or
related Field STANDOUT QUALIFICATIONS Bachelor\'s degree in information
technology or related field. If you have the qualifications described
and are interested in this exciting opportunity, apply today! Ranked a
Top Staffing Firm in the U.S. by Staffing Industry Analysts for six
consecutive years, Genesis10 puts thousands of consultants and employees
to work across the United States every year in contract,
contract-for-hire, and permanent placement roles. With more than 300
active clients, Genesis10 provides access to many of the Fortune 100
firms and a variety of mid-market... For full info follow application
link. Genesis10 is an Equal Opportunity
Employer/Minorities/Female/Disabled/Veteran *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/784738F5960B450B

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