Information Technology Analyst

Hyatt • Bastrop, TX • 19h ago

Description:

At Hyatt, we care for people so they can be their best. The IT Analyst at Hyatt Regency Lost Pines Resort & Spa plays a critical role in supporting the technology systems that power our guest experience and colleague operations.

This position supports and reports directly to the IT Director and is responsible for maintaining, troubleshooting, and optimizing property technology systems across guest-facing and back-office environments. The IT Analyst ensures reliable system performance while delivering exceptional service aligned with Hyatt's values.

Occasional weekend support is required to help ensure uninterrupted resort operations.

Responsibilities

Technology Operations & Support

Provide onsite technical support for resort systems and colleagues

Troubleshoot and resolve hardware, software, networking, and peripheral issues

Support hotel systems including PMS, POS, reservation platforms, and administrative applications

Maintain desktops, laptops, printers, and mobile devices

Support guest-facing technologies including Wi-Fi and business services

Infrastructure & Security

Assist with maintaining wired and wireless network infrastructure

Monitor system health and escalate issues appropriately

Support cybersecurity practices and ensure compliance with Hyatt IT standards

Perform system and application updates, patch management, and backup verification per corporate guidelines

Project & Vendor Coordination

Support implementation of technology upgrades and property initiatives

Coordinate with approved vendors for repairs, maintenance, and installations

Maintain accurate documentation and IT asset inventory

Service & Collaboration

Deliver service consistent with Hyatt's hospitality culture

Train and guide colleagues on proper system use and best practices

Collaborate with property leadership and corporate IT partners to ensure operational excellence

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

Required

2-4 years of IT support experience; hospitality experience preferred

Strong working knowledge of Windows operating systems, Microsoft 365 applications, networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), and hardware troubleshooting

Strong analytical and problem-solving skills

Ability to communicate effectively with both technical and non-technical stakeholders

Ability to provide occasional weekend support based on operational needs

Flexibility to support holidays and operational needs as required

Preferred

Experience with hospitality platforms such as OPERA PMS, POS systems, and key management systems

Familiarity with Microsoft Intune, Azure AD (Entra ID), or endpoint management tools

CompTIA A , Network , or related certifications

Understanding of PCI compliance standards

Primary Location: US-TX-Bastrop - Austin

Organization: Hyatt Regency Lost Pines Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Technology

Req ID: BAS006972

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

Go to Apply

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