ITAM Graduate Intern

City of New York • New York, NY • 1h ago

Job Description

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF' Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF's computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff's public safety work.

The IT Asset Management (ITAM) Graduate Intern will support enterprise IT Asset Management and ServiceNow platform initiatives with a focus on data quality, process improvement, and metrics-driven decision-making. This role is designed for graduate students seeking hands-on experience with ServiceNow ITAM, Software Asset Management, Discovery, and IT performance reporting within an ITIL-aligned environment. Graduate level learning outcomes include advanced exposure to ServiceNow ITAM, SAM, and Discovery implementations, experience designing metrics and dashboards for executive audiences, practical application of IT governance, data quality, and lifecycle management principles and the opportunity to deliver measurable outcomes aligned to enterprise IT objectives. The intern will work on initiatives with measurable business impact and increased autonomy compared to undergraduate roles.

Duties and responsibilities include but are not limited to the following:

Assist with asset data cleanup, normalization, and reconciliation efforts across hardware, software, and Configuration Management Database (CMDB) records within ServiceNow.

Analyze asset data quality issues and recommend process and data governance improvements.

Assist with the design, configure, and test ServiceNow forms and intake workflows to improve data capture, usability, and compliance.

Support ServiceNow Software Asset Management (SAM) implementation, including software normalization, entitlement modeling, usage analysis, and compliance reporting.

Assist with ServiceNow Discovery implementation and optimization, including validation of discovered data, reconciliation rules, and exception analysis.

Assist with developing ServiceNow reports, dashboards, and KPIs to support IT asset lifecycle management and executive decision-making.

Contribute to IT metrics reporting, including trend analysis, root cause insights, and data-driven recommendations.

Partner with IT operations, service desk, procurement, security, and finance stakeholders to align asset data with business processes.

Present findings, metrics, and recommendations to IT leadership or project teams.

Support audit readiness and compliance initiatives as needed.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

SUMMER GRADUATE INTERN - 10232

Qualifications

Candidates must be currently enrolled in a graduate degree program in an accredited college, university or law school.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 17.90

Salary Max: $ 26.73

Similar Jobs

Entry Level Laboratory Technician

Actalent • Carlstadt, NJ • 1h ago

Hospital & Medical

Job Title: Laboratory Technician Job Description We are seeking a dedicated Laboratory Technician to perform visual color evaluations and provide direction to our lab and production facility. The role involves supporting...

1h ago

Go to Apply

Entry Level Pest Control Technician - North Bergen, NJ

Viking Termite and Pest Control, Inc. • North Bergen, NJ • 1h ago

IT & Engineering

North Bergen, NJ, USA | Hourly | Full Time Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance Are you looking for a fulfilling career, not just a job? Are you seeking an employer that pr...

1h ago

Go to Apply

Entry Level Pest Control Technician - Bayonne, NJ

Viking Termite and Pest Control, Inc. • Bayonne, NJ • 1h ago

IT & Engineering

Bayonne, NJ, USA | Hourly | Full Time Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance Are you looking for a fulfilling career, not just a job? Are you seeking an employer that provide...

1h ago

Go to Apply

Entry Level Pest Control Technician - Paterson, NJ

Viking Termite and Pest Control, Inc. • Paterson, NJ • 1h ago

IT & Engineering

Paterson, NJ, USA | Hourly | Full Time Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance Are you looking for a fulfilling career, not just a job? Are you seeking an employer that provid...

1h ago

Go to Apply

Entry Level Pest Control Technician - Garfield, NJ

Viking Termite and Pest Control, Inc. • Garfield, NJ • 1h ago

IT & Engineering

Garfield, NJ, USA | Hourly | Full Time Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance Are you looking for a fulfilling career, not just a job? Are you seeking an employer that provid...

1h ago

Go to Apply

Entry Level Pest Control Technician - Hackensack, NJ

Viking Termite and Pest Control, Inc. • Hackensack, NJ • 1h ago

IT & Engineering

Hackensack, NJ, USA | Hourly | Full Time Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance Are you looking for a fulfilling career, not just a job? Are you seeking an employer that prov...

1h ago

Go to Apply

Customer Service Representative

ABC Imaging • New York, NY • 1h ago

Management & Administrative

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job Description We are curr...

1h ago

Go to Apply

Customer Service Associate

Walgreens • Freeport, NY • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Project Management Grad Intern

City of New York • New York, NY • 1h ago

Management & Administrative

Job Description NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providi...

1h ago

Go to Apply

EngineerInterm Linux System

The Trustees of Columbia University in the City of New York • New York, NY • 1h ago

IT & Engineering

Job Type: Officer of Administration Regular/Temporary: Regular Hours Per Week: 35 Salary Range: $90,000-104,000The salary of the finalist selected for this role will be set based on a variety of factors, including but no...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.