Administrative Assistant

Diamond Assets • Milton, WI • 22h ago

Company Overview

It's not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Position:

The Administrative Assistant plays a key role in supporting the growth and operational success of Diamond Assets by ensuring the efficient coordination and execution of client projects. This position is responsible for managing the reconciliation and mail-in processes for clients nationwide, while maintaining clear and effective communication with internal teams across the organization. The role also provides direct support to the Project Manager-Enterprise, Project Manager-Education, and the Project Management Lead to help ensure smooth operations across all project initiatives. Strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment are essential for success. The Administrative Assistant reports directly to the Chief Human Resources Officer.

Roles & Responsibilities:

Prepare and complete device evaluation reports for customers.

Address and resolve client issues and challenges in alignment with company values, mission, and financial goals.

Coordinate client projects and services for mail-ins, ensuring a seamless experience. Responsibilities include:

Client communication

Creating pick lists for the warehouse team

Label creation and necessary documentation

Collaborate with the Business Development team on confirmed mail-ins.

Track mail-ins and ensure accurate reporting of incoming products to the Operations team.

Update and manage ERP and CRM systems in alignment with project management activities.

Assist in coordinating rentals, flights, hotels, and labor for national and local pick-ups, prioritizing efficiency and cost reduction.

Maintain effective communication with shipping & receiving personnel.

Support the Project Manager-Enterprise, Project Manager-Education, and the Project Management Lead in developing and implementing new processes and procedures.

Perform other duties as assigned.

Key Skills & Qualifications

Bachelor's degree in business or related field.

Exceptional verbal, written, and interpersonal communication skills.

Organized, logical, and willing to adapt quickly.

Effective critical thinking and problem-solving abilities.

Ability to work in a fast-paced, self-directed environment.

Excellent organization and time management skills.

Knowledge of geographies and mapping

Advanced computer skills with the ability to learn and use various software and database applications, including Salesforce and Microsoft Office.

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