LOGISTICS/SUPPLY CHAIN ACCOUNT MANAGER

Kroger Family of Companies • Compton, CA • 1h ago

Drive a customer-centric and service-oriented organization required to manage division-specific projects and represent the voice of the customer at the Supply Chain (SC) leadership table. Act as the primary liaison for divisions; representing the divisions' specific needs related to Supply Chain. Partner with Supply Chain teams in General Office (GO), distribution center (DC) Operations, and Merchandising to drive the strategy for cross-functional collaboration to meet divisions' needs, resolve issues and collectively ensure the success of the business. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Develop the strategy for seamless problem-solving and Enterprise-wide collaboration to successfully meet the needs of the customer

Maintain a customer advocacy mindset at the SC leadership table

Understand each division's unique needs and priorities to ensure nuances are reflected in supply chain processes / decisions

Attend relevant meetings across orgs and visit stores to drive visibility

Liaise for division leadership on SC related division concerns, needs, priorities or projects that require multi-touch resolution (e.g., allocation, new item setup, ad planning)

Define division-specific service expectations and closely monitor performance to ensure division expectations are met

Manage critical or urgent issues, liaise between relevant stakeholders (e.g., GO, DC Ops, Merch) at Kroger to resolve complex issues and close the feedback loop with division leadership

Escalate high priority items that cannot be solved with existing infrastructure to VP of Account Management

Identify ways to push organization to streamline / improve processes based on customer feedback

Communicate and elevate when necessary, divisions' concerns to Merchandising and Supply Chain

Identify opportunities for longer term improvement projects to solve persistent issues for divisions (e.g., data inventory visibility, SLA refinement for store delivery)

Deploy best practices across regions in collaboration with SC Strategy and SC leaders

Travel to Kroger locations across the U.S. for relevant stakeholder interface

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Bachelors Degree

3+ years customer account management experience

5+ years of experience across multiple roles in divisions, Merchandising, Supply Chain, Distribution, Planning, and Manufacturing

Proficient in Microsoft Office

Ability to build authentic relationships

Capable of enforcing velocity of execution over perfection

Problem solver who can drive databased decisionmaking and set a culture of learning/feedback

Ability to challenge the organization to change behavior or processes that drive improved client satisfaction, financial performance or operational efficiencies

Ability to embrace datadriven decisionmaking and drive a culture of evaluation and learning

Desired *

Masters Degree

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