Smart Buildings Service Operations Manager

Siemens • Plymouth, MI • 1h ago

Job Family: Buildings

Req ID: 495970

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you???

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.??

Transform the everyday with us !

The Service Operations Manager leads a team responsible for performing service work for building automation, fire, life safety, or security systems. The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. Target revenue achievement for this position is greater than $20 million annually.?

As a Service Operations Manager , you will:

Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.?

Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.?

Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.?

Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.???

Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.??

Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards.???

Maintain excellent organizational and interpersonal skills.

You will make an impact with these qualifications: ?

Basic Qualifications:? ??

Associate degree from a two-year college or technical school

4+ years of experience supervising teams

On-the-job Industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management?

Must be able to demonstrate an understanding of financial reporting with ability to apply cost control measures??

Familiarity or experience (either through a previous role or through education) with HVAC or Building Automation Systems?

Experience using Microsoft Office???

Verbal and written communication skills in English?

Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications :? ??

Bachelor's degree

4+ Years of experience supervising teams

Ready to create your own journey? ?Join us today!

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.??

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #Central-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse

$122,951 $210,773 15%

Organization: Smart Infrastructure

Job Type: Full-time

Category: Customer Services

Siemens

Go to Apply

Share this job

Similar Jobs

Marketing Growth Leader - SaaS & Software Services

One Team US LLC • Troy, MI • 1h ago

Management & Administrative

Position Overview One Team US is seeking a senior-level Marketing Growth Leader to architect and execute scalable demand generation strategies across our portfolio of SaaS platforms and software services, including Whizp...

1h ago

Go to Apply

Google Gemini Senior Consultant

Deloitte • Detroit, MI • 1h ago

Management & Administrative

Google Gemini Enterprise for CX Senior Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transform...

1h ago

Go to Apply

Operations Manager (GPS)

Deloitte • Detroit, MI • 1h ago

Management & Administrative

Are you ready to own outcomes across projects and initiatives-setting the delivery approach and driving alignment with stakeholders? Do you thrive at the intersection of strategy and execution-mobilizing teams, unblockin...

1h ago

Go to Apply

Manager Operations

Corewell Health • Troy, MI • 1h ago

Management & Administrative

About Corewell Health Troy Hematology Oncology ServicesCorewell Health's Troy Hematology Oncology program provides specialized, comprehensive care for patients with blood disorders and cancer. Our center offers advanced...

1h ago

Go to Apply

Manager - Bus Intel

Ally Bank • Detroit, MI • 3h ago

Management & Administrative

Ally Bank seeks a Manager -- Bus Intel based out of our U.S. headquarters in Detroit, MI. However, this is a purely telecommuting/work-from-home position whereby the employee may reside anywhere within the U.S. This posi...

3h ago

Go to Apply

Card Services Manager Card Services Wheeling, WV

WesBanco Bank Inc • Ann Arbor, MI • 3h ago

Management & Administrative

Back Card Services Manager - Card Services 51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of...

3h ago

Go to Apply

Manager, Software Engineering

Indeed • Detroit, MI • 10h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

10h ago

Go to Apply

Security Consultant - Cyber Threat ManaSecurity Consultant - Cyber Threat Management gement

IBM • Ann Arbor, MI • 16h ago

Management & Administrative

Introduction The L1 Threat Analyst is responsible for monitoring security alerts, performing initial triage, and escalating potential security incidents to higher-level analysts. This role supports continuous security mo...

16h ago

Go to Apply

Security Consultant - Cyber Threat ManaSecurity Consultant - Cyber Threat Management gement

IBM • Detroit, MI • 16h ago

Management & Administrative

16h ago

Go to Apply

Customer Service Associate I

Dollar Tree • Wayne, MI • 16h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.