Customer Service Representative

Robert Half • Norwalk, CT • 2h ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Norwalk, Connecticut. This is a long-term contract position, offering an excellent opportunity to enhance your customer service skills while contributing to a dynamic team environment. The ideal candidate will be responsible for handling customer inquiries, managing orders, and providing exceptional support to ensure client satisfaction.

Responsibilities:

Respond promptly to incoming customer inquiries and provide accurate information regarding products and services.

Process and manage customer orders efficiently, ensuring all details are accurately recorded.

Handle both inbound and outbound calls to address customer needs and resolve issues effectively.

Collaborate with internal teams to ensure timely delivery of customer orders and resolve any logistical challenges.

Maintain detailed records of customer interactions, transactions, and feedback for future reference.

Provide solutions to customer concerns, demonstrating professionalism and empathy.

Continuously stay informed about company products and services to offer up-to-date information to clients.

Assist with administrative tasks related to customer support and order management.

Identify areas for process improvement to enhance customer satisfaction.

Ensure compliance with company policies and procedures during all customer interactions.

Requirements - Proven experience in customer service or call center roles.

Proficiency in order entry and database management systems.

Excellent verbal and written communication skills.

Ability to handle inbound and outbound calls professionally and effectively.

Strong problem-solving skills and attention to detail.

Ability to manage multiple tasks and prioritize workload in a fast-paced environment.

Familiarity with the paper and packaging industry is a plus.

Demonstrated ability to work collaboratively in a team-oriented setting. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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