J OB OVERVIEW: Provide administrative support for Sales, Catering and Conference Services, including computer input, tracing answering telephones, printing reports, departmental records/logs, and other miscellaneous tasks. Candidate must be courteous, prompt and efficient in handling all matters pertaining to the specific market segment. Positive and collaborative team spirit.
REPORTS TO: Director of Sales & Marketing and Sales Managers
KEY RELATIONSHIPS: Internal: Director of Marketing, Director of Sales & Marketing, Sales Managers, Catering & Conference Service Managers. Other departments including Reservations, Front Office, Accounting, Restaurant & Inn Room Dinning and Banquet. External: Hotel clients, guests and business partners.
ESSENTIAL JOB FUNCTIONS:
Maintain knowledge of all hotel services/features and hours of operation. As well as knowledge of departmental policies and procedures.
Demonstrate the ability to learn and effectively utilize the daily systems and reports required by the team. Answer telephone within three rings, using correct salutations and telephone etiquette.
Respond to inquiry calls in accordance with departmental procedures. Qualify space requests by gathering relevant information, then find best course of action based on each situation
Maintain inventory levels and reorder office supplies as necessary.
Establish and maintain filing system procedures and be prepared for new client files.
Make photocopies and process as specified.
Attend designated meetings as requested/required.
Type and send contracts, addendums, proposals, and any other reports requested by managers.
Assist Catering & Conference Service Teams with the creation of event documents.
Submit all contracts to Director of Sales for review and approval.
Process and code commission invoices for Accounting and Sales Departments.
Create and submit amenities as requested by managers.
Send client evaluation survey at the conclusion of each event.
Maintain a professional attitude appearance at work and when representing the hotel.
Provide support and assistance with special projects and requests from sales, catering and conference service team.
The hourly rate for this role is $21.00.
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
Who we are
Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The @type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life's most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here (https://careers.ihg.com/en/faq/#heading-6) .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here (https://careers.ihg.com/en/faq/#heading-7) for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here (https://careers.ihg.com/en/faq/#heading-9) to read about applicable benefits.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
