SOS Program Supervisor IV (JP26-036) - Govt. Filings

SECRETARY OF STATE • Austin, TX • 7h ago

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056247 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

JOB DESCRIPTIONLeads a team of 18 that processes a high volume of notary applications and issues official certificates and apostilles. Oversees daily operations, sets goals, and ensures compliance with policies and procedures. Manages staff performance through coaching and evaluations, and directs training and testing programs for notary services. Collaborates with management to achieve divisional objectives while delivering exceptional customer service. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.EXAMPLES OF WORK PERFORMEDEssential Job DutiesOversee and assign the teamand#8217;s work assignments Prepare, review, and maintain productivity reports Assist in planning, implementing, and evaluating team processes and procedures Ensure compliance with statutes, rules, guidelines, and policies Contribute to training and operational manual preparation Attain proficiency in all team-related policies and procedures, including document review, order processing, records management, and imaging Assist in setting team and individual goals aligned with divisional objectives Resolve work-related issues and monitor accuracy Perform regular assessments of team performance Participate in interviewing and hiring processes Respond to complex and escalated inquiries from management and customersand#183; Monitor work for accuracyMotivate, develop, mentor, and coach team members consistently in a positive, respectful mannerand#183; Manage employee work schedules to meet workload and production measuresand#183; Provide regular feedback to the team directly, constructively, and positivelyand#183; Confer with staff on program issues and problemsand#183; Review and approve time sheets and approve requests for leaveand#183; Perform other duties as assigned by leadership Qualifications: Minimum Qualifications and#183; Flexible and able to adapt quickly to changing needs and#183; Skilled in training, coaching, and mentoring team members and#183; Ability to foster a positive and collaborative work environment and#183; Strong customer service and administrative experience and#183; Proficient in interpreting documentation and entering high-volume data accurately in a fast-paced setting and#183; Detail-oriented with excellent organizational and time management skills and#183; Ability to meet deadlines and follow through on tasks and#183; Strong verbal and written communication skills and#183; Dependable, resourceful, and capable of working independently and#183; Ability to learn and apply statutes, rules, policies, and procedures effectively Required Qualifications and#183; Graduation from an accredited four-year college or university (Significant, relevant experience may substitute for this qualification) and#183; At least four (4) years of customer service experienceand#183; At least three (3) years of office clerical experience or administrative support experienceand#183; Experience managing a teamPreferred Qualificationsand#183; Ability to speak in Spanishand#183; Ability to proficiently read/write Spanishand#183; Completion of at least 12 hours of college creditsPHYSICAL REQUIREMENTS- Perform duties in a stationary (seated) position with occasional periods of walking.- Lift and carry boxes weighing up to thirty (30) pounds.IMPORTANT NOTES TO APPLICANT:It is highly recommended that applicants submit a cover letter for weighted consideration. Applicants who qualify for an interview will be asked to participate in a skills demonstration assignment.Salary for this position is paid on the first business day of each month. Benefits: https://www.ers.texas.gov/Information for Veterans, Reservists, or GuardsmenThe following MOS codes are generally applicable to this position: 15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y, AZ, LS, MC, PS, RP, SN, YN, 641X, 741X, 360, 018, 0100, 0111, 6046, 0102, 0170, 4430, 3A1X1, 8A200. Please include any of these codes in the State of Texas application to better determine whether the minimum qualifications for this posting have been met.

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