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Customer Service Rep

Kelly Services • El Monte, CA • 4h ago

Customer Service Representative

Temp-hire/El Monte, CA

Monday-Friday 6am-2:30pm

Payrate: $20-25.00 an hour

Be the Voice of Our Customers. Be Part of the Mission.

As a CSR, you are the advocate for our customers. You'll manage quotes, orders, and customer communications while serving as the key liaison between customers and internal teams such as engineering, inspection, accounting, and shipping. Your work directly impacts customer satisfaction, on-time delivery, and operational excellence.

Primary Responsibilities

Prepare, process, and route customer quotes accurately and on time

Review and process customer purchase orders per AS9100 Risk Analysis requirements

Enter orders into the ERP system, clearly translating quality clauses, delivery requirements, and customer-specific provisions

Maintain accurate records of open, closed, and archived quotes and orders

Keep ERP customer data current and accurate

Perform purchase order follow-ups, weekly status reporting, delivery expediting, and issue resolution

Act as a liaison between customers and internal departments to ensure smooth order execution

Secondary Responsibilities

Process and route incoming mail and faxes

Support the accounting team with collections and miscellaneous requests

Provide reception coverage as needed

Assist leadership with clerical and administrative tasks when required

Participate in team meetings, projects, and cross-functional initiatives

Engage in 6S and Continuous Improvement activities

Support internal audits as required by the Quality Management System

Required Qualifications

US Person status required

High school diploma or equivalent (degree a plus)

Minimum 3 years of customer service experience

Strong understanding of customer service principles and ethics

Proficiency in administrative and documentation procedures

Strong English reading and writing skills

Solid computer skills (Microsoft Word, Excel, Access, PowerPoint, Outlook)

Positive attitude, strong communication skills, and a team-first mindset

Reliable attendance and strong time-management skills

Knowledge of AS9100 Quality Systems (strong plus)

Experience working with Aerospace OEMs

Why Join Us?

Grow your skills in a culture that values continuous improvement and accountability Apply today send your resume to daid740@kellyservices.com Or call Daisy at 562-471-732

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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