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eCommerce Operations Manager

Hyster-Yale Materials Handling • Greenville, NC • 1d ago

Job Title

Job Category

Information Technology

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented eCommerce Operations Manager based at our Greenville, NC location.

What you will do:

Own the day-to-day operation of the eCommerce platform, ensuring site performance, stability, security updates, releases, and backups meet business and customer expectations.

Lead eCommerce platform initiatives, including platform selection, implementation, enhancements, and upgrades, aligning technology decisions with marketing and business goals.

Partner with marketing, IT, data, creative, merchandising, as well asother cross-functional teams andexternal vendors, to scope, plan, and deliver platform improvements and ongoing maintenance.

Conduct discovery sessions with stakeholders and customers to gather requirements, define workflows, and support seamless system integrations and data connectivity.

Serve as the subject matter expert and projectleadfor customer onboarding andcomplex systemintegrations, guiding projects from requirements through launch.

Troubleshoot platform, integration, and data issues, documenting resolutions and improving processes to prevent recurring problems.

Monitorand analyze key performance indicators; own operational KPI reporting and deliver data-driven insights.

Own integrated project plans, timelines, and delivery governance to ensure cross-functional and global alignment.

Support andoptimizeecommerce platform generating multi-million-dollar annual aftermarket parts revenue.

Who you are:

A collaborative problem solver who enjoys translating business needs into practical technical solutions.

Organized and detail-oriented, with the ability to manage multiple priorities without losing sight of the customer experience.

A strong communicator who can work effectively with technical and non-technical partners.

Curious and data-driven, always looking for ways to improve performance, usability, and efficiency.

Comfortable taking ownership and accountability in a fast-moving, cross-functional environment.

What you will need:

Bachelor's degree in business, information systems, marketing technology, orrelatedfield.

5-7 years of experience supporting eCommerce platforms, web technologies, data, or IT systems.

3-5 years of customer-facing experience preferred.

In lieu of a degree, a minimum of 10+ years of equivalent, relevant experience.

Skills, Experience & Abilities

Hands-on experience managing eCommerce platforms (e.g., platform operations, releases, integrations, and performance monitoring).

Strong project management skills in a digital or technology environment, including requirements gathering, timelines, and vendor coordination.

Experience working with web technologies, APIs, and system integrations to support end-to-end transactions.

Data analysis skills, including the ability to interpret KPIs, build insights, and recommend optimization opportunities.

Proficiencywith analytics tools, content management systems, and productivity tools (e.g., Excel, dashboards, reporting tools).

Solid understanding of SEO, site performance metrics, and eCommerce best practices.

Ability to troubleshoot technical and data issues and communicate solutions clearly to stakeholders.

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

LI-ARD

LI-HYBRID

Job Type

Permanent

Time Type

Full time

Work Hours

Travel Required

1-10%

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

Relocation Assistance Available

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled

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