JOB SUMMARY
The Organizational Effectiveness Lead is responsible for managing employee listening strategies, learning platforms, and talent enablement initiatives within the Talent & Culture team. This role ensures systems and programs are aligned with business priorities, easy to use, and deliver meaningful impact on employee engagement and leadership capability.
KEY RESPONSIBILITIES
Employee Listening & Insights
Own the employee listening strategy, including survey planning, cadence, execution, and evolution.
Serve as the primary administrator and internal expert for the Glint platform.
Translate employee feedback into actionable insights that improve engagement, performance, and retention.
Partner with HR and business leaders to support thoughtful follow-up and accountability.
Ensure data accuracy, confidentiality, and a respectful employee experience.
Learning Platform Management
Manage day-to-day operations of the learning experience/learning management platform.
Oversee processes including user access, content organization, reporting, and optimization.
Ensure systems are simple, intuitive, and operationally effective for an enterprise-wide workforce.
Continuously evaluate and improve platform usage to meet evolving business needs.
Talent Enablement & Program Support
Support the design, facilitation, and delivery of talent and leadership development experiences.
Facilitate select sessions with credibility and practicality, particularly for people leaders.
Manage program timelines, logistics, materials, and communication for programs and initiatives.
Gather feedback and adjust programs to ensure relevance and impact.
Partnership & Execution
Collaborate with HR partners, internal communications, and business leaders.
Balance multiple priorities in a fast-paced, service-oriented environment.
Demonstrate strong time management, adaptability, and resilience.
Take a solutions-oriented approach focused on progress, clarity, and follow-through.
QUALIFICATIONS
Experience
5-7 years of progressive experience in organizational effectiveness, employee experience, people operations, or talent enablement.
Hands-on experience managing people systems (employee listening platforms, LMS/LXP, or similar tools).
Exposure to facilitation and talent program delivery.
Experience supporting leaders in hospitality, service, or multi-location environments is a plus.
Technical Skills
Proficiency in employee listening and learning platforms.
Ability to synthesize data and feedback into practical recommendations.
Strong organizational skills and attention to detail.
Competencies
Business and operational mindset.
Clear, confident communicator who builds trust with partners and leaders.
Comfortable working independently and navigating ambiguity.
Education
Bachelor's degree in Human Resources, Organizational Development, Business, or related field or equivalent combination of education and work experience.
Certifications
Prosci Change Management, PMP, DiSC Assessment, Predictive Index, Hogan Assessment, Korn Ferry and other talent assessment certifications helpful
SALARY RANGE:
The salary range for this position is $99,919 - 117,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
WORK LOCATION:
This position is based at Choice Hotels' Pike & Rose headquarters in North Bethesda, Maryland. The selected candidate must be able to commit to this location requirement and adhere to the company's hybrid work schedule, which consists of four days onsite and one day remote per week.
NOTE:
This position is not eligible for relocation assistance or sponsorship.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
