Job Description
As Director, Facility Operations Center (FOC) , you own the strategy, performance, and execution of OCI's centralized command-and-control operations. This role ensures real-time visibility, disciplined incident response, and operational rigor across a global portfolio of mission-critical data centers. This role ensures real-time visibility, disciplined incident response, and operational rigor across a global portfolio of mission-critical data centers. Oversee the operations for one or more sites and teams within a region, setting strategic direction for performance monitoring, network evaluation, capacity analysis, and continuous improvement in close collaboration with executive leadership. Supports complex technical issues and implements advanced automation, incident management, and root cause analysis protocols to ensure operational excellence and knowledge base alignment. Directs new region builds and expansions, acting as the primary liaison with senior project teams to manage resources, timelines, and world-class standards. Manage all aspects of installations, repairs, inventory, and logistics, establish best practices for component upgrades, advise on significant purchases, and drive proactive maintenance strategies to ensure data center efficiency and stability.
Responsibilities
Key Responsibilities
Data Center Site Portfolio Management:
-Data Center country leader and typically has responsibility for one or more sites & teams in a region.
Performance Monitoring and Analysis:
-Sets strategic direction for data center operations performance monitoring, collaborates with executive leadership.
-Defines strategic direction for network performance evaluation, collaborates with executive leadership.
-Establishes strategic direction for analysis of physical, power, and cooling capacity, in collaboration with executive leadership.
-Defines the strategic direction for continuous improvement, collaborates with executive leadership to achieve KPIs and objectives.
Issue Management and Automation:
-Oversees all aspects of support for escalated complex technical issues across multiple data centers.
-Defines and enforces strategies for issue triage, leveraging advanced automation, scheduling, and monitoring tools.
-Identifies, documents, and standardizes issues, processes, and solutions, ensuring the data center knowledge base is comprehensive, accurate, and strategically aligned with department goals.
-Oversees the implementation of strategy for incident or crisis management protocols in alignment with business continuity plans.
-Establishes best practices for conducting Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.
Data Center Expansion Support:
-Sets the strategic direction and oversees the entire process of new region builds and expansion activities, both onsite and remotely.
-Acts as the primary liaison with senior project teams and data center engineering leadership, organizing resources and ensuring strategic timelines and long-term capacity needs are effectively managed for all expansion projects and site builds.
-Collaborates at the highest level with project teams to ensure the delivery of world-class standards across all expansion projects and site builds.
Installation and Maintenance:
-Directs all aspects of installations, repairs, inventory management, and logistics tasks across several data centers.
-Establishes standards and best practices for component replacements and upgrades.
-Advises on and manages large-scale purchases or upgrades for data centers.
-Ensures implementation of proactive maintenance and lifecycle management strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).
Core Responsibilities
Planning & Execution:
-Oversees and guides multiple teams on managing complex projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure strategic objectives are met. Serves as a role model for appropriately delegating work, setting priorities, and ensuring alignment with business needs. Coach's others on adjusting resources or project timelines in anticipation of business changes.
Collaboration & Partnership:
-Role models leading cross-functional collaborative efforts to ensure alignment of expectations and strategic objectives. Empowers team to build and maintain partnerships with business leaders, stakeholders, and/or customers to address barriers and contribute to organizational success. Drives transparency and inclusivity by modeling actively seeking, listening to, and leveraging diverse perspectives.
Problem Solving:
-Shares problem-solving strategies across teams, providing oversight on complex operational and/or technical issues, as needed. Coach's' teams on analyzing highly complex data and/or information to identify solutions to ambiguous issues and provides direction on identifying root causes to prevent recurrence of issues.
Continuous Learning:
-Pursues strategic learning opportunities to maintain expertise and apply best practices at the organizational level. Creates opportunities for team members and leaders to build their expertise in new areas, coaching them to build innovative skills. Identifies skill gap trends across the organization and upholds a culture that places significant emphasis on sharing knowledge and pursuing learning opportunities that advance the organization. Evaluates efficiency of learning strategies and recommends adjustments as needed.
Continuous Improvement:
-Empowers team to own the development and implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the department. Coach's teams to gain buy-in for ideas and to seek feedback on approaches and methods for continued improvement. Prioritizes and reviews the roadmap of improvement initiatives to ensure alignment with strategic direction and maximize return on investments.
Performance and Development:
-Serves as a role model for driving performance across teams through tailored feedback and coaching in alignment with performance management processes, guidelines, and expectations. Drives consistency in the application of talent development procedures and socializes performance expectations across the organization. Ensures that individual development goals are aligned with organizational strategic initiatives. Collaborates with HR to implement talent strategy through hiring and promotion processes.
Ideal Candidate Profile
Senior leadership experience running NOC/SOC/FOC or command-center environments in mission-critical operations.
Proven ability to scale 24x7 operational teams with consistency and discipline.
Skills and Competencies
Executive presence and decisive leadership under pressure.
Strong systems thinking and operational governance mindset.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $139,400 to $291,800 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M4
About Us
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