Job Description:
DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.
Who is DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
We also offer:
Competitive Pay and Bonuses.
PTO, Sick Time and Paid Holidays.
Tuition Reimbursement
Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave
Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
401K - with exceptional company match starting DAY ONE!!!!
Community involvement opportunities & employee appreciation events.
Newly renovated, state of the art, climate-controlled facility.
Newly built 1200 sq fitness room.
Large outdoor patio area with gazebo.
Gourmet coffee, beverages, snacks, and lunches are available in our café.
Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!
EVC Charges for Electric/Hybrid cars
Where are we?
Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.? The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.? A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization. ?
Position Summary
The primary function of this position is to support and perform complex database services related to DEXIS products, by answering customer questions or resolving issues in a support center environment. Database services include migrations from an existing database to a new one and performing PMS ID renumberings in the existing imaging database. This role mentors other Tech Support team members, handles customer escalations and executes technical projects.
Essential Duties and Responsibilities:
Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software.
Answer technical and how-to use inquiries.
Document customer interaction notes and complaints in appropriate systems.
Own the customer issue to resolution, escalating when appropriate.
Provide fast response and maintain a high level of professionalism at all times.
Provide escalation case reporting to management.
Mentor and support Tech Support team members.
Manage escalations based on assigned territory.
Build and maintain a knowledge base.
Assist with technical projects, such as conversions and renumberings.
Assist with other duties or projects as assigned.
Timely and successful completion of all corporate compliance courses.
Job Requirements:
The Database Support Analyst should bring strong communication skills, work well independently, and approach their work with curiosity and enthusiasm. This role requires someone who is comfortable interacting with customers by phone and email and can troubleshoot issues with a customer-focused mindset.
They will support complex technical questions related to our products in a support-center environment, while also serving as a resource to the team by mentoring others, assisting with escalations, and contributing to technical projects.
Minimum requirements
High school diploma or equivalent
3 - 4 years of experience in troubleshooting computer software/hardware, help desk, or phone support in a technical-related field
One year of experience in supporting the DEXIS product line
Advanced troubleshooting and administration knowledge of Windows operating systems, file structure, permissions, hardware peripherals, databases, and networks
Excellent verbal and written communication skills necessary to troubleshoot equipment by phone with service technicians, as well as solve application problems with the end users
Experience with Microsoft Office
Must be available to work standard departmental support hours
Must be available to work holidays and overtime, as dictated by business needs
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$48,200 - $70,100
Operating Company:
DEXIS
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .
