Eaton's IS VEH EMB division is currently seeking a Customer Service Representative.
The expected annual salary range for this role is $71000 - $90,000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
Position Overview:
Serves as the customer's advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.
In this function you will:
Maintain (enter, follow up) customer order entries and monitor status daily to manage late issues
Prioritization and escalation customer line down situations and past due orders with scheduling, production, and purchasing.
Instruct Warehouse on Order Fulfillment and/or Inventory Replenishment
Answer customer inquiries for capacity increases and safety stock requests
Answer customer inquiries for new products and lead times
Price confirmation and entry
Bill of Lading
Scheduling Transportation
Coordinate material and purchased component availability with purchasing and communicate with the customers
Review forecasts for customers that provide them, and pass information onto the appropriate departments
Build and Maintain Spreadsheets
Maintain Records, Transactions, and Inquiries
Act as a Company Ambassador
Understand our customers' needs through quality conversations and follow up calls
Report to supervisors and managers conditions or practices that are unsafe to the company and its employees
Keep the Customer Service Manager informed of any areas of concern.
Qualifications:
Required (Basic) Qualifications:
Bachelor's Degree from an accredited university.. Or... HS degree with 5+ years in account management.
2+ Years in a Customer Service-related role supporting a manufacturing/production ..or... a national product/part sales environment.
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."?
Candidate will not need sponsorship now or in the future.
No relocation assistance is available for this role. Candidates must reside within 50 miles of Carol Stream, IL.
Preferred Qualifications:
Bachelor's degree in Business or Technical Discipline.
Previous experience in Automotive sector.
Excellent Communication (verbal and written), Problem Solving and Listening Skills
Highly Organized and Strong Ability to Multi-Task, detail oriented
Logically Minded, Demonstrated Aptitude in Microsoft Office.
Team player with positive outlook.
Experience and exposure to various manufacturing environments.
Experience developing and tracking training programs .
Must possess good organizational and prioritization skills to maintain and address multiple assigned projects and expectations.
Bi-lingual English/Spanish
Position Criteria:
Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.
Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions. (over / under messages)
Promotes continuous process improvement within role and department to maximize efficiencies, effectiveness, quality, and customer satisfaction.
Develops in-depth understanding of Vehicle Group products, markets and customer channels.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
