Position Overview
This position is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods. Driving, delivering, and pick-up using Encore owned, leased, or rented trucks with a gross vehicle weight of less than 26,001 lbs. Responsible for obtaining and maintaining a medium-duty DOT certification as required by state law (Non-CDL). This position reports to the Warehouse Operations Manager.
Key Job Responsibilities
Driving, Delivery, and Pick-up:
Drive Encore owned, leased, or rented vehicles including vans and box trucks with a gross vehicle weight of less than 26,001 lbs
Maintain set routes and schedules as directed by their supervisor to meet customer expectations
Loading and unloading of vehicles
Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
Obey all applicable traffic laws and drive according to the weather/road conditions.
Able to complete a manual and/or electronic log book, based on assigned region
Customer Service:
Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers
Maintain a positive relationship with all clients through effective communication and interaction
Ensures consistent communication with Dispatcher on an as needed basis
Equipment Handling
Assist hotel and warehouse team with pulling, receiving, and transportation of equipment
Participate in annual physical inventory process
Perform quality control and equipment staging in warehouse as directed.**(driver's not allowed to leave trucks)
Ensure all equipment is picked up and/or delivered on site
Vehicle Maintenance:
Works with the dispatcher or warehouse supervisors to ensure that vehicles are well maintained through scheduled service appointments as required
Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris
Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip
Maintain and replenish all vehicle fluids as needed - (e.g. wiper fluid, DEF, etc.)
Identify mechanical maintenance needs as they occur
Report any vehicle damages or traffic violations to immediate supervisor in a timely manner
Job Requirements
High School Diploma / GED
Drive trucks with a Gross Vehicle Weight Rating (GVWR) under 26,001 LBS.
Valid Driver's License minimum of 2 years driving experience
Clean driving record
Basic Computer Skills
Exceptional customer service skills
General knowledge of vehicle inspection and maintenance
General understanding of proper load securement
Proficient using GPS and other routing systems
Ability to drive or sit for long hours at a time
Good communication skills with internal and external customers
High degree of team work with customers, peers, and managers
General competencies skills in smart phone use
Serve as a brand advocate and ambassador in every interaction
Ability to maneuver vehicle in heavy city traffic conditions
Competencies
Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscience
Ensures Accountability
Instills Trust
Communicates Effectively
Action Oriented
Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 6-8 hours per day
Standing: 2-3 hours per day
Walking: 0-1 hour per day
Stooping: 0-1 hour per day
Crawling: 0-1 hour per day
Kneeling: 0-1 hour per day
Bending: 0-1 hour per day
Reaching (above your head): 0-1 hour per day
Climbing: 0-1 hour per day
Grasping: 0-1 hour per day
Lifting Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Frequently
51 - 100 lbs: Never
Over 100 lbs: Never
Carrying Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Occasionally
51 - 100 lbs: Never
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Frequently
Color Vision: Continuously
Peripheral Vision: Occasionally
Depth Perception: Occasionally
Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Occasionally
51 - 100 lbs: Never
Over 100 lbs: Never
*Identifies the physical requirements that team members perform without assistance.
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Work is generally performed in a hotel, warehouse, or vehicle on the road. Team members will frequently visit other Encore locations, and non-Encore venues for meetings, and/or deliveries. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures, dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
Hourly Pay Range: $20.33 - $26.43
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
