ADMINISTRATIVE OFFICE ASSISTANT III

Central Michigan University • Mount Pleasant, MI • 1d ago

Position Number: S-3815

Position Summary:

As a key member of the Social Work Program, this position provides administrative and operational support to faculty, students, and community partners associated with the accredited Bachelor of Social Work Degree and its practicum placements. The position is responsible for complex and varied duties, requiring an ability to work collaboratively and with a high degree of autonomy.

Required Qualifications:

High school diploma or GED .

Four years of qualifying experience or a combination of education and experience that equates to four years.

Experience with Microsoft Word.

Customer service experience.

Spreadsheet and/or database experience.

Organizational skills with strong attention to detail.

Demonstrated positive interpersonal skills.

Effective verbal and written communication skills.

Ability to project a positive attitude.

Ability to manage multiple projects and meet deadlines with accurate results.

Ability to compose, proofread and edit correspondence.

Ability to perform the essential functions of the job with or without reasonable accommodation.

Duties & Responsibilities:

Serves as the primary administrative operations lead for the Bachelor of Social Work (BSW ) Program, distinct from school-level administrative functions, coordinating and maintaining program-specific administrative and information systems (e.g., CMU systems and Lumivero Experiential Learning Cloud) in collaboration with the Program Director, Practicum Education Director and other program faculty to support student records, program operations, practicum education, assessment, and accreditation requirements.

Maintains accurate and confidential student and program records, and monitors student academic and program progress using established university and program systems; prepares routine reports to support advising, retention, graduation, compliance, and accreditation standards.

Carries out routine set-up, configuration, maintenance, tracking, and documentation activities within program systems and workflows, including admissions materials, course scheduling information, practicum placement documentation, assessment instruments, accreditation records, and program reporting.

Supports the BSW program admission process by coordinating application materials, supporting faculty review processes, tracking admission decisions, maintaining admission-related records, and preparing routine communications.

Supports curriculum, assessment, and accreditation processes by coordinating required documentation, maintaining compliance records, distributing assessment instruments, compiling data, and assisting with required reports and surveys in collaboration with faculty, registrar staff, and governance offices.

Provides administrative support for practicum education by assisting with agency and site instructor coordination, placement documentation, assessments, and maintenance of practicum materials and systems.

Serves as an administrative liaison with external practicum agencies and community partners in support of program requirements and accreditation standards.

Drafts, updates, and maintains program handbooks, manuals, and related program resources in collaboration with faculty and the Program Director.

Other duties as assigned.

Supervision Exercised:

None.

Employee Group: Administrative Office Assistant

Staff Pay Level:

Pay Range: Minimum Starting Rate: $18.00 per hour

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