Office Support Specialist I 2026-00473
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Office Support Specialist I 2026-00473
Salary
$18.56 Hourly
Location
Cody, WY
Job Type
Permanent Full-time
Job Number
2026-00473
Department
Department of Workforce Services
Division
Employment & Training - Cody
Opening Date
02/13/2026
Closing Date
2/27/2026 10:18 AM Mountain
FLSA
Non-Exempt
Job Classification
BAAS05
Description
Benefits
Questions
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Under general supervision, provides quality customer service and serves as the first point of contact for the agency. Greets and directs a high volume of phone calls, visitors, delivery persons, and the general public. Performs administrative duties for internal and external customers. Responsible for assisting customers with job search-related activities.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE! Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL)
Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov
Park County is located in northwestern Wyoming. The Wild West is a place filled with adventure. It's a place where you can ride horses, rope cattle, sit around a campfire, and stay at a genuine guest ranch. But it's also a place filled with warmth and charm, and no shortage of outdoor fun and adventure. Come explore the communities of Buffalo Bill's Cody Yellowstone and see just how WILD the Wild West can be. https://parkcounty-wy.gov/
Human Resource Contact: 307-473-3270
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
Performs a wide variety of moderate to complex program and operational support duties.
Applies knowledge of programmatic and administrative requirements.
Accurately maintains agency files and records; inputs data into databases.
Prepares reports; verifies computer systems, databases, and coded data for accuracy.
Responds verbally and/or in writing to requests for information.
Screens and corrects documents for procedural compliance; evaluates the information for accuracy.
Provides customer service to customers, clients, and staff. Acts as a resource and explains rules and procedures to co-workers, customers, and/or clients.
Performs administrative duties requiring considerable judgment, which may involve fiscal, human resources, or other specific program areas.
Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
Refers customers to appropriate supportive service agencies.
Involves some processing/interpreting of legal documents.
Performs specialized tasks and coordinates general office functions such as administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, including office machine maintenance, supplies, and reports, and provides training to staff in some of these areas.
Instructs customers in the use of State, Agency, and related websites to ensure a positive customer experience.
Assists customers in the use of basic MS Office tools to complete job applications, resumes, or other job-related materials.
Ability to work with a diverse clientele population.
Qualifications
PREFERENCES:
Preference may be given to those with customer service experience and communication experience.
Preference may be given to those with Microsoft Word and Excel experience.
KNOWLEDGE:
Knowledge of customer service techniques such as, but not limited to, de-escalation, product demonstration, teaching product features and functions, and coaching.
Knowledge of multiple computer software and internet utilities at an advanced level, including Microsoft Excel and Gmail.
Knowledge of techniques for providing a high level of customer service.
Knowledge in Human and Social Services.
Skills in proper grammar and punctuation.
Skills in Teamwork and adapting to personalities.
Ability to build rapport with a variety of clients.
Ability to problem-solve with creative solutions.
MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
OR
Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Some travel is required.
NOTES:
FLSA: Non-Exempt
The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify (http://www.e-verify.gov) , including your rights and responsibilities.
Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
Offers of employment will be contingent upon the successful completion of a background check.
For Veteran preference consideration, supporting documentation must accompany your application.
Supplemental Information
053-Workforce Services -Cody Office
Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
Clickhere (https://compensationcalculator.wyo.gov/) to view the State of Wyoming Total Compensation Calculator.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
