Customer Service Representative

Aston Carter • New Berlin, WI • 4h ago

Order Management Specialist

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order logistics and ensure a seamless experience for our clients. This role involves coordinating order processing, tracking shipments, resolving issues, and maintaining strong communication with customers and internal teams.

Responsibilities

As our Customer Service Representative, you'll be the warm, welcoming voice of our company. Every day you will:

Support customers via phone, email, and chat by answering questions, resolving issues, and providing product or order information.

Build trusted relationships with customers by listening, understanding their needs, and offering thoughtful solutions.

Manage and update customer accounts, process orders, and ensure accurate record-keeping.

Collaborate across departments-including Sales, Operations, and Finance-to ensure seamless service and quick issue resolution.

Identify opportunities to improve the customer experience and share insights with leadership.

Maintain a positive, professional attitude even in fast-paced or challenging situations.

Essential Skills

Customer service

Order entry

ERP system

Order processing

Strong communication skills

3+ years in a coperate customer service role

Additional Skills & Qualifications

High school diploma or equivalent; associate or bachelor's degree preferred.

1-3 years of experience in customer service, order management, or related fields.

Strong organizational skills and attention to detail.

Excellent communication and problem-solving abilities.

Proficiency in Microsoft Office and experience with ERP or order management systems.

Ability to work in a fast-paced environment and manage multiple priorities.

Job Type & Location

This is a Contract to Hire position based out of New Berlin, WI.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Berlin,WI.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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