At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Global Fund Services provides transfer agent services to mutual fund advisors, supporting shareholder recordkeeping, customer service, and regulatory operations in compliance with IRS, SEC, and state requirements. The Regulatory Operations team oversees key regulatory functions, including tax reporting, cost basis maintenance, and lost and unclaimed property processing.
The Regulatory Operations Manager leads a high-performing team responsible for delivering compliant, efficient, and high-quality regulatory operations. This role focuses on people leadership, project oversight, operational governance, and issue escalation. The ideal candidate brings strong leadership skills, sound judgment, and the ability to manage complex initiatives within a regulated environment.
Candidates with strong business-line experience who are ready to step into people management are encouraged to apply.
Key Responsibilities
Leadership & People Management
Lead, coach, and develop a team of regulatory operations professionals.
Provide management review, guidance, and decision-making support on complex or escalated issues.
Partner with senior leadership on initiatives, risk management, and operational improvements.
Foster a collaborative, accountable, and high-performing team environment.
Regulatory Operations Oversight
Oversee regulatory functions related to transfer agent services, including:
Tax form generation and validation (e.g., 1099s)
IRS compliance and regulatory reporting
Lost and unclaimed property processing and reporting
Cost basis tracking and maintenance
Adherence to SEC and state regulatory requirements
Serve as an escalation point for complex client matters.
Project & Initiative Management
Lead and support regulatory and operational initiatives, including regulatory change efforts, process enhancements, and automation.
Manage or contribute to enterprise-wide projects involving internal teams and external service providers.
Coordinate with cross-functional partners to ensure timely, accurate, and compliant execution.
Client & Stakeholder Engagement
Support relationships with high-touch clients and internal stakeholders.
Communicate effectively with leadership and partners regarding risks, timelines, and outcomes.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically five or more years of relevant experience
Preferred Skills/Experience
Experience within financial services, mutual fund servicing, or a related operational
Thorough knowledge of operational functions, systems, procedures, various products and services in Global Fund Services
Understanding of applicable Federal and State laws and regulations
Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
Good organizational, managerial and project management skills
Well-developed customer relationship skills with experience handling escalations.
Excellent interpersonal and verbal and written communication skills
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Strong people leadership skills, including coaching, performance management, and team development.
Proficiency in Microsoft Office Suite, including Outlook, Teams and Excel.
Experience using collaboration and documentation tools such as SharePoint and OneNote.
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
