Lock Box Specialist I

Northwest Bank • Warren, PA • 7h ago

PA0736 Administration Center

Job Description

The Lock Box Specialist I is responsible for various duties within the Lockbox departments including inputting data, processing files, maintaining production levels, maintaining customer service levels, providing support to Treasury Management and other corporate departments, and providing exceptional customer service while supporting the Image Center/Net Image systems. Additional duties will include analyzing reports, developing and maintaining production reports and testing/training on operational systems.

Essential Functions

Assist Retail Offices and corporate departments with questions

Cultivate good working relationships with other departments

Provide excellent customer service and business unit support

Input data and process files into Image Center/Net Image

Ensure all production level standards are met

Interact as appropriate with all vendors and/or business partners

Operate equipment and perform routine maintenance

Partner with co-workers and other departments appropriately

Protect the security of all information appropriately

Recommend improvements to procedures

Attempt to exceed production expectations

Contribute to measurable goal setting and achievements

Ensure total quality of work performed

Prepare departmental reports

Identify, research and resolve customer service issues

Test new customer set ups

Perform quality assurance checks of departmental work

Train new lock box employees and provide training for other areas that work with lock box

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Complete other duties and special projects as requested by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma or equivalent preferred

Work Experience

Less than 2 years Item Processing experience, banking and/or teller experience and Data entry, technological or relevant experience

General Employee Knowledge, Skills, and Abilities

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of Lockbox products and services

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A t Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.

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