Lock Box Specialist I

Northwest Bank • Warren, PA • 12h ago

PA0736 Administration Center

Job Description

The Lock Box Specialist I is responsible for various duties within the Lockbox departments including inputting data, processing files, maintaining production levels, maintaining customer service levels, providing support to Treasury Management and other corporate departments, and providing exceptional customer service while supporting the Image Center/Net Image systems. Additional duties will include analyzing reports, developing and maintaining production reports and testing/training on operational systems.

Essential Functions

Assist Retail Offices and corporate departments with questions

Cultivate good working relationships with other departments

Provide excellent customer service and business unit support

Input data and process files into Image Center/Net Image

Ensure all production level standards are met

Interact as appropriate with all vendors and/or business partners

Operate equipment and perform routine maintenance

Partner with co-workers and other departments appropriately

Protect the security of all information appropriately

Recommend improvements to procedures

Attempt to exceed production expectations

Contribute to measurable goal setting and achievements

Ensure total quality of work performed

Prepare departmental reports

Identify, research and resolve customer service issues

Test new customer set ups

Perform quality assurance checks of departmental work

Train new lock box employees and provide training for other areas that work with lock box

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Complete other duties and special projects as requested by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma or equivalent preferred

Work Experience

Less than 2 years Item Processing experience, banking and/or teller experience and Data entry, technological or relevant experience

General Employee Knowledge, Skills, and Abilities

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of Lockbox products and services

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A t Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.

Similar Jobs

Wireless Retail Sales Associate -W1973

OSL Retail Services • Lakewood, NY • 2h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? Competitive base pay and a lucrative uncapped commission structure, potentially totaling up to $40K- $50K per year and more based on performance. You will have unlimi...

2h ago

Go to Apply

Buyer

Premier Precision Machining • Falconer, NY • 5h ago

Retail & Hospitality

Premier Precision Machining is a premier manufacturer in the aerospace and defense sector, renowned for producing high-quality components and systems. Our commitment to excellence drives us to continually innovate and ma...

5h ago

Go to Apply

Video Teller

Northwest Bank • Warren, PA • 1d ago

Finance, Accounting & Banking

IN0550 Muncie - Charles St, PA0121 Erie - 26th & Peach, PA0736 Administration Center Job Description The Video Teller enhances the customer experience by assertively caring for our customers through providing excelle...

1d ago

Go to Apply

Teller Part Time

Northwest Bank • Falconer, NY • 1d ago

Finance, Accounting & Banking

Job DescriptionDESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service exper...

1d ago

Go to Apply

Legal Secretary/ Assistant

Erickson, Webb, Scolton & Hajdu Attorneys at Law • Lakewood, NY • 2d ago

Legal & Paralegal

FT: Legal Secretary/Assistant. Lakewood. The Law Firm of Erickson Webb Scolton & Hajdu is seeking to hire a Secretary/Assistant who can support our firm in various practice groups. The secretary/assistant will work d...

2d ago

Go to Apply

Local Truck Driver

J.B. Hunt Transport • Falconer, NY • 2d ago

Trucking & Construction Sponsored

Looking for dedicated truck driving jobs? J.B. Hunt is hiring local CDL-A drivers! Become a Dedicated Contract Services driver and start enjoying consistent freight and deliveries for a single customer. This position is...

2d ago

Go to Apply

CDL A Local Truck Driving Job

J.B. Hunt Transport • Falconer, NY • 2d ago

Trucking & Construction Sponsored

2d ago

Go to Apply

Closing Cashier

Wegmans • Jamestown, NY • 4d ago

Retail & Hospitality

Schedule: Part time Availability: Evening (Including Weekends). Age Requirement: Must be 18 years or older Location: Jamestown, NY Address: 945 Fairmount Ave. WE Pay: $16.50 - $17 / hour Job Posting: 02/07/2026 Job Posti...

4d ago

Go to Apply

Cashier

Wegmans • Jamestown, NY • 4d ago

Retail & Hospitality

Schedule: Part time Availability: Morning, Afternoon (Includes Weekends). Age Requirement: Must be 18 years or older Location: Jamestown, NY Address: 945 Fairmount Ave. WE Pay: $16.50 - $17 / hour Job Posting: 02/07/2026...

4d ago

Go to Apply

Truck Driver

Roehl Transport • Jamestown, NY • 4d ago

Trucking & Construction

In our over the road Flatbed Fleet, you'll haul unique freight mostly east of I-35 (though you may have loads that'll take you through any of the lower 48 states and Canada). As you see the nation, you'll also see many d...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.