Guest Service Lead - Full Time

Omni Hotels • Carlsbad, CA • 21h ago

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

Projects leadership and professionalism, sets good examples, uses fair and good judgement when dealing with employees and hotel guests.

Responsibilities

Include the following:

Daily completion of Supervisor's checklist as determined by management.

Daily review of memo book and e-mails.

Leading of Front Desk staff.

Assist in scheduling of Front Desk staff.

Relieve Front Desk staff for breaks and lunches.

Monitor all inventory for Front Desk supplies.

Log and pass on all important information and complaints etc.

Make sure all Front Desk employees are knowledgeable of policies and procedures, and that they read memos and e-mail daily.

Check off work and make sure all employees balance at the end of their shift.

Assist Rooms Controller in daily room assignments as needed.

Other duties will be assigned.

SUPERVISORY RESPONSIBILITIES Responsible for the day to day operations of Front Desk and employee relations.

Qualifications

Prior Supervisory or Management experience strongly preferred.

One to two years Front Desk experience required or demonstrated proficiency with that job function, preferably in an upscale, high-volume position.

Cash-handling experience required.

PHYSICAL DEMANDS Thephysical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Pay Rate: $27.50/hr

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-CA-Carlsbad

Posted Date1 day ago(2/10/2026 7:40 PM)

Requisition ID 2026-132752

of Openings 1

Category (Portal Searching) Front Office Operations

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