Commercial Excellence Senior Analyst

WestRock Company • Atlanta, GA • 2d ago

Opportunity Summary: The Commercial Excellence Senior Analyst provides regular and ad hoc reporting, analysis, and presentation of critical customer and internal information for the sales leadership and executive team.

This position is based at a Smurfit Westrock home office location (Atlanta GA or Richmond VA).

The primary focus for the Commercial Excellence Senior Analyst is to understand business challenges to analyze complicated information and provide recommendations. This requires cross-functional collaboration with stakeholders in Sales, Operations, Supply Chain, Finance, Strategy, Accounting, and others to identify the data analytics and metrics needed to drive commercial excellence, customer satisfaction, and enable leadership decision making. High-quality, data-driven analytics are required along with the ability to create executive level presentation material. The ideal candidate should have the knack for seeing solutions in disparate data sets and the business mindset to convert insights into recommendations and/or clear, executive level presentations.

How you will impact Smurfit Westrock:

Manage and publish daily invoice tracking to forecast for the paperboard sales teams

Monitor the "Always On" customer satisfaction tool (CSAT). Call attention to highs and lows and identify trends and opportunities.

Provide regular visibility to credit limits, open receivables, and customer payment behavior for the commercial teams to enable faster resolution of credit issues and invoice concerns for and to provide a better experience for our customers

Create comprehensive customer presentations for priority customers for both internal use and customer-facing meetings

Determine how AI should be used by the commercial teams to create efficiencies

Create ad hoc reporting as required to support the business leaders and sales teams

Identify and implement solutions to remove barriers from the selling process Using Smurfit Westrock\u2019s analytical suite of tools

Drive consistency in sales team usage of the CRM tool including opportunity maintenance and value-added services reporting

What you need to succeed:

Experience providing analysis and presentations to senior business leaders

Reporting and analytical experience providing reporting from multiple data sources (QlikSense, Power BI, and Alteryx experience preferred)

Ability to translate business requirements into program logic and automated tools

The ability to analyze large data sets and draw conclusions, analyze risks, and recommend potential actions for complex business scenarios

Strong written and verbal communication skills with the ability to build presentation information suitable to be shared with all levels both internally and externally

Capability to communicate technical information to a non-technical audience

A focus on providing the best possible experience for Smurfit Westrock\u2019s customers by supporting our customer-facing teams

Demonstrated ability to work independently and collaboratively across the organization

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