Our associates celebrate lives. We celebrate our associates.
Responsible for the overall growth and profitability of businesses within the market. Directs operational and sales activities for funeral homes, cemeteries, flower shops and care centers. Collaborates with funeral, cemetery, care center, and sales managers to improve the overall performance, customer service, growth, and profitability in a manner consistent with Dignity Memorial goals and objectives. Works with corporate departments identifying growth opportunities through new acquisition, cemetery development, products, services, or operational improvements.
JOB RESPONSIBILITIES
Operating business Performance
Effectively deploy resources (staff, vehicles, facilities and third-party services) in a way that maximizes utilization and efficiencies
Utilize all available company resources to create a competitive Dignity Memorial brand advantage in the marketplace
Understanding supporting and implementing of all revenue enhancement activities covering areas of funeral and cemetery prearranged sales and at-need sales
Creating an environment that promotes Teamwork, Accountability and Execution
Monitoring and assisting local managers in completion of approved capital improvement projects
Cemetery collection rate 80% or more
Market Leadership
Ongoing review of key management reports and implementing corrective action where desired results or standards do not meet expectations
Monitoring progress of Action Plans on a regular basis and reporting to Market Director monthly/quarterly updates on performance and plans to initiate corrective action
Regularly assessing local market customs/trends and identifying new market opportunities including ethnic communities, demographic shifts and potential acquisitions
Ensuring every employee is able to communicate and deliver value of the Dignity Promise to client families in accordance with highest standards of ethics and professionalism
Creating a working environment where each employee has the ability, flexibility and knowledge to make the right decision every time when it comes to meeting the needs of our client family
Increase market share by working with staff to ensure all company-sponsored public relations programs are presented throughout the community such as: educational seminars, creating and promoting community outreach opportunities, and recognize/reward staff achievement in community service programs
Proactively build local network (key public contacts, organizations, former owners, etc.)
Provide direction and continuity between funeral, cemetery and funeral operations, encouraging:
Consistent sales and service philosophies
Utilizing shared resources
Teamwork
Implementation of Wage Plus
A seamless transaction with families between pre-need and at-need, funeral and cemetery
Follow through and "attention to details"
Customer Loyalty
Strive toward building and retaining customer loyalty through
Implementing Dignity Memorial service standards for all locations to ensure that every customer contact point exceeds the customer's expectations and ensuring staff and facilities demonstrate an environment of service excellence
Building trust and confidence n staff's ability to exceed customer expectations
Maximizing prearranged sales opportunities with families through professional follow-through and exemplary service
Operational Effectiveness
Regularly analyzing and tracking facilities, staff, vehicles and third-party services to ensure maximum efficiencies while meeting client needs and expectations
Monitoring centralized schedules and dispatch to ensure highest service levels and resource utilization
Promoting employee's active involvement in identifying and implementing continuous improvement opportunities
Ensuring locations are in compliance with all company policies/procedures and applicable local, state and federal laws
Eliminating, where possible, physical, legal and regulatory risk; Market Manager held responsible for incurred losses in Market
Ensure a strong environment and culture of internal controls is maintained meet the requirements of the CEO and CFO Sarbanes - Oxley Section 404 annual certifications
Workplace Excellence and Employee Development
Recruiting, developing, motivating and retaining the highest quality people possible
Communicating a vision which inspires and motivates all personnel
Conduct quarterly reviews with local sales, funeral home and cemetery management, stack ranking of peers, in depth business analysis and intense, and a robust and candid dialogue
Recognize and reward high performance and hold people accountable for poor performance
Ensuring a fun, safe, productive environment for empowerment and teamwork; create accountability and ownership (a sense of price) by employees through involvement in decision making; conduct weekly staff meetings to ensure communication and team input
Acting as a mentor and empowering location and sales managers, giving them opportunities to grow personally and professionally.
Insisting on an environment of teamwork; looking for opportunities to break down organizational and hierarchical barriers
MINIMUM Requirements
Education
Bachelors' degree in sales, marketing, or business administration required
Experience
At least five (5) years business operations, development, and sales growth management experience successfully leading sales and operational staff to accomplish profit goals and effectively manage expenses.
Knowledge, Skills and Abilities
Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising
General understanding of strategic planning, project management, task management, empowering and sales management
Ability to prioritize and multi-task
Understanding financial implications of decisions
Adaptable to work with various business entities within a local and enterprise-wide culture
Work Conditions
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond "standard" hours as the need arises
Travel up to 25%
Pay:
$100,000 - $135,000 yearly
Benefits :
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Postal Code: 96001
Category (Portal Searching): Operations
Job Location: US-CA - Redding
Job Profile ID: F00252
Time Type: Full time
Location Name: Redding Memorial Park
