Customer Service Representative

Kelly Services • Waterford, CT • 11h ago

Now Hiring:

Waterford, CT | $19-$22/hour | Mon-Fri, 8am-5pm

The Role That Doesn't Feel Like Work

Most customer service jobs? You're reading scripts and watching the clock. This one? You're helping someone prep for their dream fishing trip. Tracking down that impossible-to-find vintage boat part. Turning a stressed-out captain into a loyal customer who calls you directly.

We're a marine outfitter with serious legacy (think: decades of boating DNA) looking for someone who gets equally excited about solving problems and talking propellers.

What You'll Actually Do

Be the voice boaters trust

Field calls, emails, and chats from people who need gear now -whether it's electronics for a weekend cruise or emergency rigging replacements.

Become a product detective

Navigate our deep catalog to match customers with exactly what they need (even when they're not sure themselves).

Handle the complex stuff

Process orders that involve freight logistics, international shipping, and custom configurations-not just click-and-ship.

Own the outcome

Follow up. Make it right. Turn one-time buyers into lifelong customers.

Level up constantly

We'll invest in your marine knowledge. You'll become the person who actually knows the difference between a windlass and a Windex.

You Might Be Our Person If...

You've done customer service before and know how to de-escalate, upsell authentically, and multitask without losing your mind

You have boating/marine experience (huge plus-but if you're obsessed with learning, we'll teach you)

You communicate like a human , not a chatbot-warm, clear, and solution-focused

You thrive in organized chaos -phones ringing, emails piling up, and you're somehow still smiling

You're genuinely curious about products, processes, and what makes customers tick

The Fine Print (That Actually Matters)

Environment: Fast-paced office/call center with occasional trips to the warehouse floor

Tech: Heavy phone and computer use-you'll need to pick up new systems quickly

Physical: Mostly desk-based, some standing/walking when needed

Requirements: High school diploma minimum, customer service experience required

Ready to Apply?

Send us your resume and a quick note about why marine customer service sounds better than generic customer service. Bonus points if you share your favorite boat story (even if it's "I've never been on one but I'm weirdly fascinated").

Let's talk.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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