Client Services Associate

Insight Global • Leesburg, VA • 1h ago

Job Description

A client of Insight Global's is currently seeking a Client Services Associate to join their legal team. This position will serve as a vital connection between their clients and attorneys. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences. Our client is a successful, fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Their firm offers a depth of knowledge without sacrificing the high-touch service our clients demand. Their attorneys hail from the most respected law schools, "big law", and a variety of diverse backgrounds. In addition to former military, government agency, and corporate experience, the partners at DBL average more than twenty years of high-level relevant legal experience. If you think you'd be a good fit for this role, apply today!

Responsibilities:

Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication.

Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns.

Act as liaison between clients and attorneys, ensuring seamless communication and service.

Answer phones professionally, direct callers to appropriate personnel and attorneys.

Meet personal and Client Service team targets and call handling quotas.

Perform other administrative tasks as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Minimum of 1 to 2 years preferred experience answering and taking phone calls.

Strong written and verbal communication skills.

Exceptional attention to detail and accuracy.

Superior organizational and multitasking abilities with time management.

Capacity to work independently, prioritize effectively, and meet deadlines.

Positive, professional attitude and strong interpersonal skills.

Must have working knowledge of Office 365, Microsoft Outlook and Teams. - Previous experience in the legal field

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