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Technical Support - Level 1

Future Tech Enterprise, Inc. • Bethpage, NY • 1h ago

Bethpage, NY

Full Time

Information Technology

Mid Level

Future Tech Enterprise, Inc. is looking to hire aLevel 1 Technicianto provide deskside IT support to our customer.

This is a full-time, on-site position, in Bethpage, NY - Long Island. Work hours are from 8:30a -4:00p, M-F.

Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO.

What You'll Do:

Address support tickets in the ticketing system

Provide technical support to school staff and students

Support and troubleshoot Windows desktops and laptops

Troubleshoot, optimize, and reimage Chromebooks

Install and troubleshoot printers, scanners, and projectors

Work collaboratively with other technicians and IT staff to maintain documentation

Prioritize daily activities based on ticket urgency and administrative requests

Assist with additional IT-related tasks and projects as needed

What You Bring:

1-3 years of technical support experience (deskside preferred)

2+ years of customer service experience

Strong knowledge of Windows OS and Chrome OS

Experience using a ticketing system to manage support issues

Valid driver's license and access to a personal vehicle (local travel required)

CompTIA A+ certification preferred

Experience working in an education environment is a plus

About Us:

Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.

LI-Onsite #LI-SG1 #FutureTechJob

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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