Information Technology Generalist 2
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Information Technology Generalist 2
Salary
$67,736.00 - $102,905.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-41719-01542
Department
Executive Offices
Division
EX OA EBR ITDC Serv Mgmt Div
Opening Date
02/09/2026
Closing Date
2/22/2026 11:59 PM Eastern
Job Code
01542
Position Number
00040072
Union
AFSCME
Bargaining Unit
A4
Pay Group
ST08
Bureau / Division Code
00812320
Bureau / Division
Employment Banking and Revenue IT Delivery Center- Service Management Division
Worksite Address
651 Boas Street
City
Harrisburg, Pennsylvania
Zip Code
17121
Contact Name
Abbie Moist
Contact Email
abmoist@pa.gov
Description
Benefits
Questions
THE POSITION
Are you passionate about Information Technology Infrastructure Library (ITIL) best practices? Join our Office of Information Technology in this IT Generalist 2 position! As a member of our Service Management team, you will be responsible for ensuring ITIL best practices are used to deliver high quality services in support of the Employment, Banking and Revenue Delivery Center (EBR DC) and its agencies and program areas. We support the similar and shared IT infrastructure needs of the Labor and Industry, Revenue, State, Banking and Securities, and Insurance departments. Apply now and help ensure that the people who provide essential government services and processes have reliable, secure access to the information they need to effectively serve all people in Pennsylvania.
DESCRIPTION OF WORK
In this position, you will perform a variety of advanced technical tasks in accordance with Information Technology Infrastructure Library (ITIL) best practices. This involves identifying problems, researching alternatives, conducting data analysis, and applying appropriate solutions for asset and configuration management, as well as conducting periodic audits to ensure data accuracy in assets, configuration items, and contracts.
You will also serve as the liaison for functionality within the Information Technology Service Management (ITSM) toolset (ServiceNow) in support of ITSM processes and providing customer service for EBR DC. This includes assisting in the design, testing, and implementation of ITSM processes; developing and maintaining ServiceNow procedures and full lifecycle documentation; establishing and maintaining peer and vendor relationships; and planning, creating, and presenting training and other presentations.
Our team will also rely on you to stay up to date with the latest ServiceNow and ITIL/ITSM best practices and recommend changes to applications, integrations, and data that will enhance the services we provide. Share your advanced technical skills to help keep government IT services up and running, stable, and reliable with our team!
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00040072) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. This position currently reports to the office on Monday and Tuesday each week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services;or
Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field;or
A bachelor's degree in any information technology field;or
An equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you have one or more years of experience as an Information Technology Generalist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you have one or more years of experience as an Applications Developer 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
Do you have one or more years of experience as a Network Specialist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
How many years of information technology experience do you possess?
4 or more years
3 to less than 4 years
2 to less than 3 years
Less than 2 years
No experience
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
09
How much college coursework have you completed in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
A conferred bachelor's degree or higher
A conferred associate's degree
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
10
Have you successfully completed, or are you within three months of completing a bachelor's degree in information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org/"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
11
If you are within three months of completing a bachelor's degree in information technology, on what date do you expect to graduate? If this does not apply to you, please @type N/A in the text box.
12
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
13
WORK BEHAVIOR 1 - DEVELOPS STANDARDS AND PROCEDURES
Develops standards, plans, and procedures related to IT (Information Technology) procurements in order to evaluate, acquire, and manage technology resources and services which align with the agency mission.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience developing information technology standards and procedures. I was responsible for implementing changes to these standards and procedures.
B. I have experience implementing information technology standards and procedures developed by someone else. I provided feedback and recommendations for changes to these standards and procedures.
C. I have successfully completed college-level coursework related to policy development or data analysis.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to standards and procedures.
The @type(s) of standards and/or procedures you developed and/or implemented.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 2 - ASSET MANAGEMENT
Maintains inventory of purchased or leased information technology assets such as hardware and software, licenses, and renewable maintenance agreements. Reviews and provides feedback on requests to purchase new software and submits non-standard software for review and approval.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience maintaining an inventory of software assets. I was responsible for providing recommendations for approval or denial of software requests.
B. I have experience maintaining an inventory of software assets. Someone else was responsible for providing recommendations for approval or denial of software requests.
C. I have college-level coursework in asset management, supply chain management, logistics, procurement, or purchasing.
D. I have NO experience or training related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience maintaining an inventory of software assets.
Your experience providing recommendations for approval or denial of software requests.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
19
WORK BEHAVIOR 3 - WRITTEN COMMUNICATION
Prepares technical or narrative documents such as status and asset reports, which identify progress and/or deviations from objectives. Authors narrative and analytical reports that convey a projects effectiveness in meeting business requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience writing reports or other documents which included recommendations for changes or action.
B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes or action.
C. I have experience drafting reports or other documents but someone else reviewed and finalized the documents.
D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
E. I have NO experience or coursework related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to written communication.
The @types of documents you prepared.
Your level of responsibility.
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
