Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attentionto our brand commitment when servicing our customers and driving results. Responsible for upholding Coach'sService and Selling Models, creating a positive first impression, building on-going customer relationships through apersonalized experience, andleavingapositive, lastingimpression. SALESFLOOR: Understandsorganizationalobjectivesand makesdecisionsthatalignwithCompanypriorities Takesownershipandiscommittedtodeliveringresults,whileremainingactivelyawareofpersonalandstore metrics; and creates personal sales and clienteling strategies in partnership with the managementteam. Createsshort-andlong-termstrategiestoachievepersonalmetricsandperformancegoals Takesownershipofpersonal surveyresultsandcreatesplans toimproveand overcomeareasofopportunity RepresentsCoachasabrand ambassador DemonstratesCoach'sSellingandServiceexpectationsatalltimes Understandschangesinlocalmarket withpotentialimpactonbusinessperformanceandsupportstheexecutionoflocalsalesstrategiesandtactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductiverelationshipswithcustomers Createspositiveimpressionswithcustomersbybringingbestselftoworkthroughattireconsistent withCoach'sGuidetoStyle Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledgeofcompetition. Providesin-depthproductknowledge,includingfeatures,benefits,currentofferings,andoverallproductvalue. Remainsawareandisclearlyabletocommunicatecurrentpricingandpromotionalstrategytocustomers. Discussesproductfeaturesandbuildsthesalebyleveragingcross-sellingskillsandabilities. Cross-sellsandencouragesbeneficialproductadd-onsthatrelatetothecustomer'sshopping needs Sensitivetocustomers'needsandtailorsapproachbyreadingcues Attendstotheuniqueandindividualshoppingneedsofeachcustomer. Workswithmultiplecustomerssimultaneouslyandbreaksawayasappropriate Followsup withcustomersconsistentlyandgenuinelytoinfluence/closethesale Flexespersonalsellingtechniquestocontributetooverallstorefinancialresults Buildslastingandloyalrelationshipswithcustomers LeveragesCoach'stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts Createsenthusiasmandpositivityforasharedvisionandmission Promotesandendorsesateamsellingenvironment Fostersanenvironmentofteamwork,trustandcollaborationwithinternalandexternalcustomers Remainssolutionoriented; isadaptableandflexibletochangingbusinessandstoreneeds Welcomesfeedbackand adaptsbehaviorsasappropriate Maintainsacalmandprofessionaldemeanoratalltimes OPERATIONS: EnsuresalldailytasksarecompletedwithoutnegativelyimpactingserviceorCoachstandards Completesdailyoperationaltasksincludingmaintainingstore(salesfloorandbackroom),cashwrapandvisualmerchandisingto Coachstandardsconsistentlyandin a timelymanner Maintainsacleanand tidysellingflooratalltimes Adherestoallapplicable retailpoliciesandproceduresincludingPOS,OperationsandAssetProtectionprocedures Replenishesinventoryonsalesfloorasneeded Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor,maintainsstrongorganizationalstandardsasitrelatestoproductbothinthestockroomand onthesalesfloor. Supportscash-wrapwhenneededtoprocesspurchases,returns,andexchanges. Efficientlyprocessescustomer transactions:Purchase,Return,Exchange,FoundOrderetc.Effectivelyhelpstopreparestorebyorganizingfunctionalareas,performsroutinecleaning,maintainsstrongorganizationalstandardsandmaintainsvisualmerchandising expectations. Competenciesrequired: DriveForResults:Canbecountedontoexceedgoalssuccessfully.Isconsistentlyoneofthetopperformers.Verybottomlineoriented. Steadfastlypushesselfandothersfor results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers. Gets first hand customer information and uses it for improvements in products and services.Actswithcustomersinmind.Establishesandmaintainseffectiverelationshipswithcustomersand gainstheir trustandrespect. Creativity:Comesupwithalotofnewanduniqueideas.Easilymakesconnectionsamongpreviouslyunrelatednotions.Tendsto beseenasoriginaland value-added inbrainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside theorganization.Buildsrapport.Buildsconstructiveandeffectiverelationships.Usesdiplomacyandtact.Candiffuseevenhightensionsituationscomfortably. LearningonTheFly:Learnsquicklywhenfacingnewproblems.Arelentlessand versatile learner.Opentochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything. Perseverance:Pursueseverything withenergy,driveandaneedtofinish.Seldomgives uponanythingbeforefinishing, especiallyinthe face ofresistance or setbacks. *DealingwithAmbiguity:Caneffectivelycope withchange. Canshiftgearscomfortably.Candecidetoactwithout having the total picture. Does not get upset when things are up in the air. Doesn't have to finishthingsbeforemovingon.Cancomfortablyhandleriskanduncertainty. AdditionalRequirements Experience:1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possessescurrentknowledge offashiontrendsandcompetitioninthemarketplace. Education:Highschooldiplomaorequivalent;collegedegreepreferred. Technical:Knowledgeofcashregistersystems,basiccomputerskills(includingtheabilitytouseiPad/laptop,MobilePOSandInternet),utilizewalkietalkie,understandand readpriceandproductreleasesheets. Physical:Abilitytoexecuteatafastpace.Abilitytocommunicateeffectivelywithcustomersandteam. Abilitytomaneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability tofrequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to processproductshipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule,includingnights, weekends,andholidayshighretailtrafficandsalesdaysincludingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve, Mother'sDay,etc.). Note:Thisdocumentservesonlyasa sampleofjob dutiesand responsibilitiesand doesnotincludean exhaustivelistofallperformance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action,... For full info follow application link. Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant s or employee s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
