Representative, Dialer Administration

Molina Healthcare • Cedar Rapids, IA • 3w ago

Job Description

Job Summary

The Dialer Administrator (DA) is responsible for administering day to day operations of the LCM dialer at our high-volume contact center. The DA is responsible for managing the predictive dialer system that controls the flow of outbound calls to customers. The DA will also be responsible for assisting with or providing reporting to our internal clients and collaborating with internal stakeholders to determine overall strategy. The DA will also be responsible for collecting and submitting requirements for calling campaigns and required telephony design related to our outbound calling campaigns and strategy.

Knowledge/Skills/Abilities

Provide training to new dialer users.

Serve as a subject matter expert when working with other departments who leverage the dialer for outbound calls.

Knowledge/Skills/Abilities

Perform daily uploads, downloads and importing

Complete other duties as assigned by the markets

Ensure and document for outbound dialer activity

Analysis of dialer-output data to identify potential problems/issues

Hours may include evenings and weekends

Create and update dialing campaigns, filter, list strategies and reports.

Monitor and adjust performance of dialer systems.

Job Qualifications

Required Education

Associate's Degree or equivalent combination of education and experience

Required Experience

1-3 years outbound dialer experience.

1-3 years contact center experience.

Experience with data analytics and/statistical analysis.

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

3-5 years outbound dialer experience.

3-5 years contact center experience.

Experience with data analytics and/statistical analysis.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.65 - $42.2 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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