MANAGER SALES & OPERATIONS SERVICE_COLLEAGUE BANKING
WHAT IS THE OPPORTUNITY?
Provides day-to-day servicing for Colleague Banking clients and relieves the Colleague Banking Manager from performing account specific operational responsibility. Resolves client inquiries/complaints and identifies cross-selI opportunities by assessing deposit portfolio and client needs. Works directly with colleagues in all areas of deposit and loan operations (e.g., wires, new deposit accounts, checking and savings account activity, Mobile Banking, Online Banking, CDs, loan payments and advances, etc.). Provides clients with accurate, timely and extensive information to ensure quality service and client retention. Oversees the risk associated with the operational aspects of client servicing and transaction processing for the portfolio supported. Completes KYCs, as needed, for new accounts, loans and other products.In addition, will be responsible for perform the following or special projects from the Colleague Banking Manager. - Identifies opportunities for process improvement within Colleague Banking, and reports progress, as appropriate, to the Colleague Banking Manager.- Acts as FIRA/Reg O designee for Colleague Banking Manager and carries out the duties required by current Reg O policy. - Emphasis on increasing the number of Colleague Banking clients, as well as increasing deposits and client wallet share - Attend courses offered by City National University to build knowledge base of supervisory and management skills in anticipation of the future hire of a Colleague Banking staffer and direct report to this position.
WHAT WILL YOU DO?
Acts as primary liaison between the client and all areas of the bank. Performs follow up with all client requests to ensure completion and satisfaction.
Resolves client inquiries and complaints and take appropriate action to prevent future problems. Contacts clients regarding overdrafts (or other related problems) and performs follow-up necessary to resolve situations. Determines appropriate method of approach.
Analyzes client needs in order to cross-sell a wide variety of Bank services. Introduces clients to appropriate areas within the Bank including Residential Lending, City National Securities, and City National Rochdale.
Maintains complete knowledge of all Bank products and services.
Participates in cross sell activities with the Colleague Banking Manager and entire Colleague Banking team, as appropriate.
Performs deposit operations-related activities within the department. Review and process deposits. Approve checks for cashing. Prepare and approve (within authority) outgoing wire transfers. Initiate debit and credit entries to checking/saving accounts for transfers, branch settlements, loan payments, etc. Assist with inquiries and transactions related to mobile banking and online banking activities.
Reviews deposits and either approves, declines, or places holds on immediate credit based on knowledge of clientele, account balance, account history and other related factors, within delegated authority.
Process/approve transfers, overdrafts, and waivers of fees, within specified authority limit.
Maintains up-to-date knowledge of account activity by reviewing various reports (e.g., overdraft reports, large item reports, uncollected funds ("UCF"), New Accounts reports, etc.) on a daily basis. Identifies potential problems and takes appropriate action necessary to avoid financial losses to the Bank.
Ensures early identification and proper escalation of potential risks to the appropriate level of authority.
Facilitates new deposit account requests by providing disclosures, gathering documents and initiate ongoing communication with the client.
Approve items from the Banking Offices, Exception Items Processing ("EIP"), Non Post, etc.
Maintains and updates the Deposit Account Reporting System ("DARS") report.
KYC entries completed as needed for deposit accounts, loans and other products.
Identifies opportunities for process improvement within Colleague Banking and implements change with the appropriate enterprise partners.
Communicate opportunities to Colleague Banking Manager for possible consideration, e.g. new account opening process, DARS maintenance; KYC completion.
Maintain and enhance knowledge of Regulation O (12 CFR 215) which implements the provisions of FIRA and is intended to safeguard bank assets and prevent insider loan abuse.
Within 15 days after each quarter end, responsible for completing Form 18506E, Relationship Manager Quarterly Regulation O Certification, for each assigned Reg-O Insider and/or their Related Interests.
Process new account and credit requests for Reg O Insider executives assigned to Colleague Banking unit.
Monitor and resolve overdrafts with the executives or their designees as they occur
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Bachelor's Degree or equivalent
Minimum 6 years' experience in client services, banking operations or banking relationship management support required.
Minimum 6 years' experience in a banking or financial services environment required
Minimum 6 years of experience with bank products and services (e.g. deposits, wealth management, cash management, international, etc.) required.
Additional Qualifications
Excellent risk management knowledge
Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels.
Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires).
Excellent analytical skills.
Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook).
Sound knowledge of pertinent banking regulations, e.g. Reg CC; Reg E; Reg O; Fair Lending
WHAT'S IN IT FOR YOU?
CompensationStarting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
LI-MD
CA-MD
